Feedback Form and Feedback Analytics

Kampyle Feedback Analytics helps you get quality feedback about products, services and user experience on your website, as well as high level understanding of customer satisfaction on a site/page level.
Website owners now have the ability to easily create customized feedback forms that can be placed on all pages of their sites.

Information gathered from feedback forms, and the feedback analytics data resulting from it will help you understand not only WHAT happened on your site but also WHY it happened. This provides you with a holistic approach and understanding towards your customers' needs, increase customer satisfaction and loyalty - and ultimately lead to higher revenue and ROI.

Unlike surveys and polling services available today, Kampyle's feedback form provides you with page and website level information. The feedback form's general structure and the option to customize every aspect of it, mean that contrary to surveys, Kampyle:

• Is non intrusive and takes the user only few seconds to complete
• Provides high quality and actionable site/page level data regardless of site's size
• Allows managing the data and getting back to the users thus winning them back

(For a more detailed comparison - click here)

When you want answers - you first need to ask the right questions.

The Customization feature is one of the capabilities that make Kampyle stand out as a Feedback Analytics Platform among other services available on the net. Kampyle is all about communication with your online users. With Kampyle's customization capabilities, you can get the most relevant feedback from your users, view and manage it in the way that suits you best, and notify them of the actions taken. The more a feedback form is customized to fit the page and the issues concerning it, the more impact the feedback will have. Using separate, customized feedback forms for the homepage, product pages and shopping carts, for instance, helps an e-commerce site achieve better communication with its online users, which then results in increased conversion and ROI.

It all starts with a customized feedback form that is placed on your website. Your website's users then submit feedback using the form, choosing a category and subcategory and writing a short description. With the feedback collected, you can start seeing the results on Kampyle. Here is an example how:

1. Using the feedback form instance filter, you can choose to only view feedback received from a specific feedback form. For example, you can choose to only view feedback received from the feedback form that you placed on shopping carts.

2. Thanks to Kampyle's analytics system, you can quickly find out which was the most important feedback issue, for instance, a malfunction in the payment section.

3. A short drilldown will lead you to the feedback items themselves.

4. Once the issue was addressed, you can send your own company's branded email reply from within Kampyle to each of the users who submitted the feedback.

5. You can now invite users who abandoned shopping carts to come back and finalize their transaction, win them back and increase revenues.

Maximize the response rate from your website visitors with Kampyle's intuitive and user friendly feedback forms that have been especially designed for that purpose.

• Customize the look and feel of your feedback forms to fit your website, as well as your business needs.
• Create multiple feedback forms and apply them on different locations of your website (home page and inner pages) with the relevant questions for each location/purpose.
• The feedback form can be modified in seconds; categories can be added and removed without consequences at any point and time.

A simple and intuitive Feedback Form Customization wizard will quickly guide you through the stages needed to create the best feedback forms for your site. The wizard will help you to quickly design your feedback form, its content, the feedback button's look and location, and much more. Creating a feedback form that is all your own takes only 5 minutes and does not require any coding skills!

Get it Free now. Setup takes only 5 minutes.