Website bugs, billing problems and broken links are familiar concerns for every business. Most customers are forgiving if an issue is resolved quickly.
With Kampyle feedback forms, visitors can report problems from any page. Smart rules ensure their feedback goes to the right person or department to resolve their issues.
Feedback analytics let you pinpoint problems and put them into the context of your site.
Kampyle feedback forms automatically collect:
Your team can use this data to eliminate problems on your site.
By merging feedback analytics with your Web analytics program, Kampyle is able to identify issues you need to address and bring them to your attention via an alert dashboard.
For instance, if numerous visitors using Chrome report they're unable to use your product search or shopping cart, Kampyle will generate an alert informing you of the issue. The alert aggregates all of the visitors who have reported the issue and lets you drill down to individual feedback.
Kampyle automates the resolution of a wide range of customer support problems. Feedback Analytics assess the nature of the problem based on the category, subcategory and keywords visitors may have used in their comments. The auto-reply and canned response features let you acknowledge and provide instructions for resolving routine problems without human intervention.
Kampyle's turnkey feedback solution offers a host of tools that help you identify, resolve and respond to customer problems quickly.