Find out what your users think about your site with branded, intuitive and unobtrusive feedback forms at pain points and key processes.
Creating the feedback forms and placing them on your site is easy, using the Kampyle Flexible Feedback Forms. Customize your forms with your choice of languages, color themes, logo and grading icons so the forms integrate nicely with the look and feel of your website. Define your own categories and sub categories for feedback, then select the feedback button that works best with your site, preview your website with the button, and copy and paste the given code into your website.
The feedback dashboard provides you with a high-level overview of your entire website. Here, you can gain insight into what your users think of your site and what issues concern them. Dozens of pre-programmed actionable reports and charts are available at a click regarding both the feedback and the users who provided it. For example, are users in a particular country complaining of slow loading times? Do users with the same browser or operating system complain more about a specific issue? This data aids your decision making regarding the need and priority of specific improvements to your website and service.
Choose from automatic or personalized responses to provide instant, relevant replies to feedback, and strengthen your connection with your users. You can easily create automatic responses for the various feedback forms in use on your website, and configure for each relevant language. Thank your users for their feedback, manage the correspondence in an organized way, and when appropriate, create a helpful dialogue with interested users.
Get the bigger picture of customer motivation and subsequent activity with the integration of Kampyle with Web Analytics tools like Google Analytics, Omniture, ClickTale, and comScore (formerly NedStat).
Kampyle Web Analytics Integration gathers information from your website's analytics account and displays it within your Kampyle account. The information is combined with Kampyle's feedback data, and displayed in order to provide an overview of what your users are doing on your site, and why they do it. For example, integrating user loyalty information with Kampyle Feedback Analytics helps you learn what feedback you received from each type of user and understand which issues most characterize their needs and requirements. Programmed alerts are also available to notify you immediately of changes in user behavior in correlation with feedback, to catch and solve new issues quickly.
With the Kampyle - Salesforce.com integration, turn your website feedback into support cases and high-quality sales leads and increase the ROI from your Kampyle and Salesforce.com. The depth of feedback data which includes not only the user's feedback and contact details but also where he was on the website, what was he looking for and technical information about his client environment (browser, operating system, location, etc.) provides your sales and support teams with higher quality sales leads and support cases.
Your sales team can then easily convert these leads to customers and your technical and support team can save time and interactions with customers, by managing rich data support cases - all from the familiar Salesforce.com application. Get the Kampyle AppExchange application.
Why do users abandon shopping carts? What makes a website's user login, search for a product, add it to the shopping cart, then suddenly leave without leaving a trace?
Reduce shopping cart abandonment and increase sales by asking for feedback at pain points and critical junctions. Kampyle's Shopping Cart Abandonment feedback tool works by identifying customers who leave the shopping cart without making a purchase. Once identified, these customers are prompted with a request to provide feedback as to why they decided not to complete the purchase. The insight resulting from the feedback and feedback analysis aids your decision making regarding improvements and changes to your customer funnel to increase sales and maximize ROI.
Improve key processes on your website such as product search, shopping cart and registrations by using tailored feedback forms that address specific elements of each process. While we offer standard feedback forms, we guide you in creating a series of customized forms to receive actionable feedback regarding your most critical processes. Specify the categories within these feedback forms to best learn about the users' experience with a particular process such as product search as opposed to another, such as registration. The information will be presented to you in a way that is easy to understand, manage and act upon.
Every site is different. While we offer standard models for feedback buttons and forms, we also offer the tools to fully customize the way you approach your users for feedback. Kampyle supports exit pop-ups, a wide variety of feedback buttons, up to 60 feedback form languages; you choose the right way to collect feedback for your site and your needs.