Customer Experience events are a great way to stay informed of upcoming trends and technology, hear inspirational keynotes from industry experts and network with like-minded CX professionals. There are a wide array of CX events to attend, so we put together a list of the ones we think are not to be missed!
The Customer Experience Professionals Association’s Insight Exchange is the perfect opportunity to do some serious networking, as you’ll be surrounded by 300 Customer Experience professionals and small discussion groups mean that there are many opportunities to mingle. Keynote speakers include Renee Cacchillo – Senior Vice President of Customer, Brand and Technology at Safelite Group, and Curtis Kopf – Vice President of Customer Experience at Premera Blue Cross.
This year, IBM Amplify is focused on customer experience; sessions revolve around customer analytics, digital experience and general marketing topics – all aimed at improving customer experience. Keynote speakers are Lisa Claes – Executive Director, Customer Delivery at ING Direct and Harriet Green – General Manager of IBM Watson Internet of Things, Commerce and Education at IBM. And if that’s not enough to tempt you, singer Elle King will also be performing!
The analysts at Gartner are always at the cutting edge of emerging trends and technologies, so this conference is the one to attend if you want to stay ahead of the game in the upcoming year. Some ‘Hot topics’ listed are CX design, content marketing and customer journey analytics. Keynote speakers include Julie Hopkins – managing VP of Gartner and Bert Jacobs Co-founder and CEO (Chief Executive Optimist) of Life is Good.
This year, Forrester are hosting a one-of-a-kind conference focused completely on customer experience. Topics include How to Upgrade CX Measurement Programs and Building a Customer-Centric Culture. Attendees will be able to hear best practices and insights from Forrester analysts, as well as speakers from Ford, Oracle, Etsy and Johnson and Johnson.
This one-day event is aimed at helping attendees develop strategies to keep ahead of customer demands, and features CX professional Colin Shaw and case studies from Nissan Motor Company, AirBnB and British Gas Hive.
Discover best-in-class digital CX innovations in mobile, social, virtual agents, personalisation, customer journey mapping, voice-of-customer (VoC), and analytics, alongside 200+ thought leaders, experts and professionals from across Europe. Speakers include Erik Varwijk – Executive VP Commercial at Virgin Atlantic Airways.
The exchange brings together senior CX executives from FTSE, Fortune & European 500 retailers, and is geared towards improving the future of retail customer experience. Sessions can be customized depending on your objectives, and speakers include representatives from THE OUTNET, Swarovski, Hugo Boss and Amazon.
The third annual Digital CX Strategies Summit is dedicated to digital CX innovations, including customer journey mapping, voice of customer and analytics. They also have a European event in London, June 30 – July 1.
Another CX event by Forrester – this Summit focuses on the principles and leadership styles that senior executives need in order to ensure a customer-centric business strategy. Keynote speakers include Linda Boff – CMO of GE, Mark King – President of adidas North America, and Forrester analysts.
The Customer Experience Summit brings together leading executives from a variety of industries for a series of think tank discussions, focus groups, and analyst Q&A sessions. Topics include Customer Experience, Now and in the Future and Disruptive Technologies Impacting Customer Experience.