2016 is set to be the most customer-centric year yet, so we put together a list of our favorite customer experience blogs that we find useful and inspiring!
Shep Hyken is perhaps the most well-known customer service and experience expert; he is a professional speaker, author of bestseller The Amazement Revolution, and founder of The Customer Focus program. His blog provides beneficial guidance to understanding your customer and improving customer service, and as well as some personal consumer anecdotes.
Win the Customer is a blog by Flavio Martins – the author of Win the Customer: 70 Simple Rules for Sensational Service, and one of Huffington Post’s Top 100 Customer Experience Leaders. His 15 years of customer service experience provide the reader with valuable insights into the industry.
Jackie Huba is the author of three books on customer loyalty including Monster Loyalty: How Lady Gaga Turns Followers into Fanatics. Jackie is also a keynote speaker, and Forbes.com contributor. Her blog focuses on customer loyalty and word of mouth marketing.
Mike Wittenstein is a customer experience pioneer with several start-ups and consulting practices under his belt, and he has helped brands like McDonald’s and Best Buy improve customer service. Mike’s blog is informative and insightful, and his sense of humor makes for an entertaining read!
Jeanne Bliss is the author of three books, including Chief Customer Officer 2.0: How to Build Your Customer-Driven Growth Engine, and Co-Founder of The Customer Experience Professionals Association. Her blog is instructive and provides practical advice on how to improve customer satisfaction.
Adrian Swinscoe describes himself as a “lover of simplicity and advocate of the human touch with a bit of really useful technology thrown in.” He is a former economist and consultant to major corporate institutions, and his blog shares his knowledge and ideas on customer experience and customer engagement.
Founded by Colin Shaw, Beyond Philosophy is an informative and thought-provoking blog. Shaw is a leading customer experience consultant, speaker, author and one of LinkedIn’s top 150 business influencers.
Kerry Bodine is the author of Outside In: The Power of Putting Customers at the Center of Your Business, and an independent customer experience consultant. She is passionate about helping businesses become more customer-centric, and the enthusiasm in her writing is contagious!
9inch Marketing is the brainchild of Stan Phelps – an “experience architect” and author of the Amazon Best-Seller, What’s Your Purple Goldfish – 12 Ways to Win Customers and Influence Word of Mouth. His unique approach to customer experience is evident in his enlightening blog.
The author of CX Journey, Annette Franz (Gleneicki), has an impressive list of credentials to her name; recipient of CXPA CX Impact Award, Certified Customer Experience Professional (CCXP), and active member of the Customer Experience Professionals Association (CXPA). Annette has an expert understanding of the customers’ minds and process, and her passion to deliver the ultimate customer experience comes through in her writing.
What do you think about our selection? What other CX blogs are you reading? Let us know!