We have just published a great new case study with SurfStitch.com – one of our customers in Australia. SurfStitch is Australia’s #1 online surf store and aims to be the first name in action sports fashion and accessories, by providing the best brands, biggest range and second to none customer service.
SurfStitch joined Kampyle because they wanted to listen to their customers and … “give them what they really wanted and not what we think they like.” They chose Kampyle because its Process-level approach seemed to best suit their objective of using customer feedback to improve every aspect of the website and its services. Kampyle has allowed SurfStitch to make substantial improvements in various aspects: from usability, through Catalogue content, buying and customer service. Lex Pedersen, managing director: “our ability to understand our users has been greatly improved…It’s like having a 5 minute meeting with 100 customers every morning!” SurfStitch enjoy a return rate 75% lower than their competitors. They attribute this advantage to providing great customer service and listening intently to user opinions and suggestions – with Kampyle being a major part of this effort. Kampyle is proud to a part of SurfStitch’s success – keep up the great work guys!
Click here to read the full case study.