Website owners want to listen to their customers, but this is easier said than done.
Customers don’t always have the time to say exactly what they think, and when they do, they are not sure that they should. Moreover, online business owners don’t always have the availability, or the possibility to ask for customer feedback, then listen and react to every comment that their customers report.
Kampyle helps website owners to overcome these difficulties, and maximize their business potential by giving them the necessary tools to collect, analyze, and respond to online customer feedback.
Kampyle for Websites allows website owners to place branded, fully customizable feedback forms on their websites, which customers can easily access by clicking on a non-intrusive button placed on the website. Once customers submit feedback, they have the option to leave their email addresses for future follow up. It is at this stage that over 60 percent of users choose to submit their authentic e-mails!
The Feedback Inbox gives website owners the ability to improve customer relations and satisfaction by letting them read and respond to feedback in a user friendly interface. The feedback is accessible to them only, therefore protecting their brand.
A Feedback Analytics Dashboard provides a high level, management view of the feedback. Through advanced, automated analysis, the dashboard helps website owners get the overview and perspective needed to improve their site.
Kampyle provides website owners with branded, fully customizable feedback forms that they can build to their specifications in minutes. By allowing them to define categories and subcategories, Kampyle enables website owners to focus users on the issues most crucial to the website. Kampyle’s customer feedback forms can be used in an entire site, or in parts of it. Different website feedback forms can be placed in different areas of a website, asking the questions that really matter, where they matter.
Kampyle’s solution can be configured to actively ask users for feedback when and where the website owner chooses. In this way, the site owner can gather feedback from users in the most critical areas of his site such as Shopping carts, product search, etc.
Kampyle’s powerful customer feedback forms can be deployed on any website, on any page. Website owners can have the web’s most advanced website feedback form up and running within moments.
Kampyle was crucial in helping us launch our new Web 2.0 edition of 123Greetings ...