Software Feedback Form

Much like other service providers, Software creators need to know what clients think of their products and services in order to understand their needs, and how they can improve. But software being a field of unique characteristics, these companies require a solution that takes into account their special necessities and requirements.

As part of Kampyle’s Feedback Analytics platform, Kampyle provides specially conceived feedback solutions for software. Kampyle develops solutions that fit the feedback necessities of software creators looking for an efficient way of getting feedback from their clients.

The Software Feedback Challenge

Software creators lose potential customers during specific processes, such as the installation process. Until today, they didn’t have the tools to learn where and why the customer abandoned the installation. Furthermore, software creators lose many existing customers that uninstall their software, never knowing why, and without the ability to communicate with their abandoning customers.

Kampyle’s Software Feedback Form solution

By asking the users to provide feedback at specially selected critical points, Kampyle gives the software provider access to critical information about his users and his product, answering simple questions that all software creators ask: "When, why and how do users decide not to use my software?". The result: an innovative and efficient way for the software provider to improve his software, win back users and reduce the loss of others. As with other Kampyle solutions, software feedback solutions such as Kampyle for Software feature fully customizable, branded customer feedback forms that the software provider can build and design to his precise needs.

Customer Feedback Management and Analysis

Customer feedback collection is just the beginning. Once the feedback has been collected, it will be analyzed by Kampyle in order to present the information to the software creators in the most actionable way possible, emphasizing the bottom line for them in an effortless process. Once this has been done and the software provider has received the high-level impression of his customers’ feedback, he can return to users on their feedback, contact them and win them back, thus increasing customer satisfaction and revenues.