Voice of Customer is a core component in the enterprise marketer’s toolkit. NebulaCX delivers the holy grail of marketing: a true insight into what users and customers are thinking and why they are behaving in certain ways.
NebulaCX is the secret sauce used by leading customer experience professionals around the world. As the most capable, intuitive and flexible platform in the market, NebulaCX gives you the customization, targeting, automation and engagement tool you need to tap into any and every customer touchpoint.
Customer service professionals today seek to improve service by listening to their customers at all touch points. With NebulaCX companies see a 30% decrease in time-to-resolution and increased customer satisfaction across the board.
Every user that interacts with your digital properties is a potential lead or customer. By tapping into the right customers, with the right conversations and calls-to-action, at the right time, NebulaCX helps sales, marketing and conversion optimization experts improve their performance and bottom line results.
Be the first to know if something isn’t working properly for your customers. Expedite issue resolution, by allowing your customers to interact with you at the right time and inform you about their challenges. Effectively prioritize tasks and projects using customer feedback to guide your decisions.
Empower your teams to put voice of customer to action in the most simple and flexible manner. Our team of experts will help your team from plan formulation to implementation to ongoing optimization of your customer engagements and insights.