Kampyle intelligently engages your visitors across all digital touch points and helps you take efficient action to resolve satisfaction related issues while decreasing support costs and resource usage.
Net Promoter Score (NPS) has emerged as a leading measurement of customer satisfaction for brands and companies. Benchmark your scores across different touch points throughout your customer’s journey. Integrate these insights with additional data and analytics to pinpoint and prioritize areas to focus on to improve your overall customer experience.
Customer surveys capture customer feedback around the issues you already know are getting in the way of your success. But the nature of customer surveys is the focus on what you already know or think you know is going on with your customers. But what about the unknowns?
Kampyle helps you identify issues you know about and issues that you don’t. Identify points of failure on your website. Set up triggers to invite customers to give feedback at those exact points.
Kampyle is a robust, scalable and secure enterprise platform for customer feedback that enables you to listen to your customers, understand their needs and then act to delight your customers and create real business value.
Instead of using trial and error methods, develop a deep understanding of events and motivations behind cart abandonment. Layer these targeted, qualitative insights on analytics to optimize conversion and decrease cart abandonment. NebulaCX helps you provide positive experiences across mobile channels that are consistent and integrated with your desktop and in-store experiences.
Make sure that your web, mobile, app, or in-store services offer visitors a positive, accessible, and efficient experience. Collect Net Promoter Score (NPS) and customer effort ratings during any point of your customer’s journey to best indicate where the experience you provide is positive and where there is room for improvement.