Feedback Form for Software

How many users abandon your software installation, and why?

On average, the answer is 30 percent to 50 percent. Kampyle offers the only solution to date to help you understand why your users fail to complete software installation, so you can take action and solve the issues effectively. By protecting the lifetime value of those users who otherwise would have walked away, you improve your ROI while you improve your overall users' experiences.

Collect and manage feedback

When a user aborts an application installation or un-installs the application, ask him why.

Turn feedback into software improvements.

Identify the key steps in your installation process that need improvement and the key reasons that make users uninstall your software, and take corrective action.

Dialog with users.

Thank users for their feedback, notify them of relevant steps taken with our built-in response system and invite them to try the improved product.

Reduce churn rates.

Correct identified issues.

Keep more customers

By constantly listening and acting on customer feedback collected at critical junctions such as installation abort and uninstall, software creators can maintain up to 50% more users. Our clients include some of the largest software distributors in the world who refuse to lose users - and market share and revenue - to avoidable issues.

Your feedback is important to us! How it works...

When a user aborts an application installation or un-installs the application, a browser window opens and asks the user for feedback regarding the reasons behind his actions.

Timely, targeted feedback

If the user agrees to leave feedback, the friendly Kampyle Feedback Form opens, asking specific questions about key processes.

Analytics lead to action items

The user feedback is analyzed and presented in an easy-to-understand dashboard and reports, uncovering the problematic issues in the installation process that may need to be corrected.

Closing the feedback loop

Let your users know that you take their feedback seriously by graciously responding with relevant support, information and updates. After all, they are now your partners in identifying issues as they arise.