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Why do your users cancel installation? By asking them in real time, you can capture their true motivation and gain insight into what went wrong. The accumulated and analyzed feedback helps you better identify what actions you need to take to avoid future installation cancellations, and improve installation rates. After addressing the reported issues, notify the users who reported those issues and invite them to install your software again.
By asking users for feedback as they uninstall your software, you can best identify what does and does not work for them. The accumulated and analyzed feedback supports your decision making regarding possible changes to your software that will lead to lower uninstall rates. After addressing the reported issues, get back to the users who reported those issues and invite them to install your software again.
Understand why potential customers are cancelling the installation or uninstalling your software with branded, intuitive and unobtrusive feedback forms placed at those pain points. The feedback forms were designed to maximize the quantity and quality of user feedback.
The creation of customized feedback forms is easy. No development skills are needed. You simply choose the feedback type for your software (Installation Cancel or Uninstall) using the customization wizard and design your forms with your choice of languages, color themes, logo and grading icons so the forms integrate nicely with your brand's look and feel.
Providing an overview of your customer feedback at a glance, the feedback dashboard is organized according to the steps in the installation process, highlighting the most critical issues. This way you can quickly identify and deal with specific pain points, or delve deeper into specific reports for a fuller picture before decision-making.
Choose from automatic or personalized responses to provide instant, relevant replies to feedback, and strengthen your connection with your users. You can easily create automatic responses for specific, recurring issues, and configure for each relevant language. Thank your users for their feedback, manage the correspondence in an organized way, and when appropriate, create a helpful dialogue. Finally, win back those users when you update them about the improvements that followed their feedback.
Integrating Kampyle to your software is easy. Before the installer is closed (either on installation cancellation or on uninstall), a web browser opens with a landing page that asks the user if he want to provide feedback. If the users choose to provide feedback, a customized feedback form with specific categories and sub categories opens. The URL of the landing page reflects whether the user uninstalled the software or at which step in the installation process the user canceled the installer. This landing page is also customized and may be hosted on the Kampyle website.
A customized page with your look and feel, but hosted on the Kampyle website, can open and request feedback from the user at uninstall or installation cancellation. By hosting the page on our server, we save you the time and effort needed to create such a landing page on your own site. The hosted landing page on Kampyle is easily customized. No development skills are needed.
Using a variety of reporting methods such as Feedback Forwarding and alerts to email, Data Export and API, define what you want to know and when...so you can best identify and address issues as they happen and maximize your ROI.
