User Feedback for Software and Applications

Get closer to your users: understand and respond to their needs Get closer to your users and gleam granular insight into how they experience your application.

Monitor all stages of customer interaction with your application Collect feedback at every stage at which customers interact with your software, from download and installation, to upgrade, usage and the uninstall process.

Build and nurture a base of power users An end-to-end solution that lets you identify and connect with those power users.

Get Closer to Users: Enjoy their Loyalty

Software development works best when you collaborate with your end users and respond to their needs. Kampyle for Apps, a sophisticated feedback analytics solution, lets you get closer to your users and gleam granular insight into how they experience your application.

Key features include:

Context-driven feedback forms that deliver actionable insight into how users experience all aspects of your application.
Proactive feedback forms that automatically prompt users for feedback whenever key events occur.
Session details (operating system, browser, page, geographic region, application version and more) are collected automatically, letting you pinpoint troubles spots and opportunities.

Monitor All Stages of Customer Interaction With Your Software

Kampyle for Apps was specifically designed for companies that market, sell or deliver applications via the Web. It offers well thought-out processes for collecting feedback at every stage at which customers interact with your software, from download and installation, to upgrade, usage and the uninstall process.

Application Download

Identify potential problems, such as trust, privacy or technical issues (e.g., operating system or browser incompatibility).
Optimize landing page and marketing strategy based on the feedback analytics data and reports.

Installation

Proactive feedback automatically prompts every user who abandons the installation process for his or her feedback, giving you a 360 degree view of your installation process.
A feedback dashboard provides an at-a-glance view of the steps that visitors cancel most often, with one-click drill-down to their specific reasons.

Usage

Take A/B testing to a whole new level by tracking WHY one version performs better than the other.
Track feedback on a wide range of issues, including technical issues, usability and features for future releases. Smart rules automatically assess, tag and route feedback to the people or department within your company best equipped to act on it.

Pricing/Upgrade

Discover barriers to upgrades and use what you learn to modify your strategy.
Optimize your pricing models based on insight from customer feedback.

Uninstall

Proactive feedback automatically prompts every user who uninstall the application for his or her feedback.
The reporting engine lets you analyze and drill-down to specific reasons, providing you with actionable data to decrease your uninstall rate.

Build a Loyal Base of Power Users

Users who leave feedback feel a commitment to your application and are more inclined to share their thoughts and opinions again. Kampyle Feedback provides an end-to-end solution that lets you identify and connect with those power users.

Each feedback form invites users to provide their contact information, giving you an opportunity to close the loop with them.

A suite of follow-up tools helps you acknowledge and follow-up on every user's feedback submission. Tools include:

Context-specific auto-reply and canned response messages
Auto-tagging and routing of feedback to the appropriate people in your company
Feedback analytics to assess and respond to the range of issues users report

You can invite the users who leave their contact details with their feedback to participate in user groups, beta tests and other activities for enthusiasts.

Kampyle for Apps

Application Feedback Analytics