Integrate Feedback-Generated Leads And Support Requests Into Your Existing Workflows
An intelligent routing engine lets you create rules that automatically assess and treat feedback as leads and cases based on your company's priorities. All feedback items that meet your criteria are imported directly into your company's Salesforce account where they are processed following your existing internal processes.
Kampyle's intelligent routing engine can assess leads and cases based on a variety of criteria, including:
Use any combination of these criteria to determine how to process your incoming leads. For instance, you can opt to treat incoming feedback that originates from high-end product pages as "enterprise-level" leads, and assign them to your enterprise sales team.
Kampyle routes designated leads and cases to Salesforce in real time, enabling your company to respond as quickly as possible to prospects and customers.
Visitor feedback becomes a permanent part of their Salesforce record, giving your teams access to the requests and issues they've raised. This 360-degree view of your visitors will enhance all interactions your company has with them.
All Kampyle feedback data, analytics and insight are available directly from within Salesforce:
Already using Kampyle? To enable the Salesforce Integration:
1. Install Kampyle application in salesforce.com here.
2. Register your Kampyle account in salesforce.com here.
3. Customize rules according to your company's priorities.
4. Begin the analysis. Questions? Your Kampyle account team is happy to help you analyze important trends.