TAG, ROUTE AND PROCESS FEEDBACK ACCORDING TO YOUR COMPANY'S PRIORITIES
In just a few minutes, create sophisticated rules that analyze and organize incoming feedback automatically based on criteria that's
relevant to your website and business.
Tag feedback based on:
Kampyle provides an at-a-glance overview of feedback based on tags or categories, letting you quickly assess the pertinent issues that need addressing.
Learn more about tagging.
Kampyle Feedback Analytics solutions integrate seamlessly within your company's existing workflows. Kampyle can automatically route incoming feedback to the people or departments best suited to address visitors' issues.
For instance, route website bugs to your webmaster or IT department, feedback leads that originate from high-end product pages to your enterprise sales teams, and complaints about your Google AdWords campaign landing pages to your marketing department. Recipients can easily drill down to see the specifics of visitors' concerns.
Feedback can be forwarded in real time, daily, weekly or monthly. You decide how each category of feedback is routed based on your company's priorities.
Kampyle offers a Salesforce Integration solution that lets you open new leads and cases based on incoming visitor feedback. A powerful rules engine lets you tell Kampyle how to assess incoming feedback and when to forward it to your Saleforce account.
For instance, you can create a rule that:
1. Identifies all feedback leads that originate from a high-end product page as "hot leads", and;
2. Opens a lead for your enteprise sales team within Salesforce. The visitor's feedback submission is stored in the Salesforce record, giving your sales rep instant insight into the visitor's interests.
The Salesforce Integration feature reduces your sales cycles, improves response times and enhances customer service. It also identifies emerging trends and issues from within your Salesforce account.
Learn more about salesforce Integration.