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Kampyle for Software
Software Feedback Analytics:
Kampyle's Software Installation Feedback Analytics feature is aimed at helping software providers understand their users behavior while performing specific actions of unique importance: downloads and uninstall actions of their software. Software Installation Feedback Analytics can help you understand your users better, improve your services, and reduce churn rates.
What is it?
The Software Installation Feedback Analytics feature is an application that has been built on top of the Kampyle Feedback Analytics platform. The aim of the application is to provide the software providers with targeted feedback information on users who have:
- Begun installing the software providers software and have aborted the installation process before completion
- Chosen to un-install the software providers’ software
Software Installation Feedback Analytics will automatically request the users to submit feedback on the reasons which led them to perform either of the above mentioned actions.
How does it work?
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The users either install an application and abort the installation before completion, or they un-install an existing application.
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A browser window is opened and asks the user if he would be willing to provide a feedback on the reasons that led his install cancellation or un-install action.
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If the user agrees to leave a feedback, the Kampyle Feedback Form opens up allowing him to submit his feedback.
