2tor provides logistical components to colleges and universities that wish to offer online education.
The company needed a tool to give students and professors an easy way to provide feedback regarding the functionality of its learning management system (LMS), as well as on the value of particular coursework and instructors.
In searching for such a tool, 2tor discovered Kampyle, feedback analytics and the ability to seamlessly integrate users’ authentic voices into its existing Salesforce.com data. Students at the University of Southern California’s school of education are using Kampyle to give 2tor feedback on specific assignments, professors and classes. 2tor now receives more than 1,000 pieces of feedback each month. That feedback has spurred 2tor to make significant changes to its LMS. Moreover, 2tor has integrated that feedback data into Salesforce, helping its service teams more quickly react and respond to customer feedback, greatly reducing support calls and help desk items.