In the News

"Listening to customers isn't only about making them feel like you truly care (although this is very important of course). Rather, customer feedback is all about gaining a competitive advantage with real insight into what influenced your customers' overall experience and satisfaction level."
By Ariel Finkelstein
published in: Retail Online Integration, January 26, 2012

"Many [brands] are not utilizing feedback enough right now," said Ariel Finkelstein, Kampyle CEO. "For many, they don't have the infrastructure to respond to every concern. Kampyle helps businesses build that infrastructure to improve their operations."
By Kristina Knight
BizReport, January 05, 2012

"Achieving these goals began by better understanding customer needs. Swisscom implemented an NPS-integrated feedback platform from Kampyle in 2010 to help it determine what support its customers were looking for and where they were encountering problems when seeking online assistance."
By Senior Writer Cynthia Clark
1to1 Magazine, January 04, 2012

"CEOs of publisher network Conduit and their recent acquisition Wibya were amongst the panel speakers and feedback management platform Kampyle‘s CEO Ariel Finkelstein had a chat with me about Israel's growing network of keen entrepreneurs. The enthusiasm and sedulity of Israel’s startup crowd has reached a new peak and NOAH 2011 proved it."
By Vanessa Zainzinger
TechCrunch Europe, November 12, 2011

"HotelsCombined had engaged Web-analytics firm Kampyle and its SaaS solution to collect user feedback about its sites in two dozen languages. With country sites dotting the globe, gathering user feedback could be a bit complicated."
By Dennis Schaal
Tnooz - Talking Travel Tech, November 07, 2011

By Amanda Dhalla
Get Elastic Ecommerce Blog, October 27, 2011

"Sinds we expliciet vermelden dat we niet op reacties reageren, is het aantal klantenservicegerichte opmerkingen drastisch omlaag gegaan. Hierdoor kunnen we ons beter richten op het optimaliseren van de website.", aldus Joris Driest van ASR. Ook UPC herkent dit probleem en heeft dit probleem ondervangen met een link naar de klantenservice"
Door Nicoline van Elten van Jungle Minds, October 25, 2011

"Understanding what drives visitors to the website, and what converts them into paying customers through feedback tools is also important. The experience consumers have online should match the in-store experience."
By Shivaun Hales
CONNECTED Australia, September 22, 2011

"So, in all likelihood, a continued global recession could see continued contraction of offline retail with more growth for online shops -- and retailers who wish to be around in 10 years should certainly consider the option of moving more assets online."
By Ariel Finkelstein, CEO & Co-Founder of Kampyle
The Australian, August 31, 2011

"It is important to have customer empathy and to understand the thought processes your visitors are going through. To 'walk in their shoes.' If you're looking at your website from a marketer's perspective, you’ll act like a marketer. So, if you aren't already, you need to become a customer of your own site."
Conversion Rate Experts, August 17, 2011

"And that is why retailers like GetPrice, Grays Online, City Beach, and SurfStitch and many more have found that online customer feedback can be extremely valuable in creating a successful online store."
Zev Schonberg, Marcom Manager of Kampyle
DynamicBusiness.com.au, August 16, 2011

"We are bringing together the best of web analytics and customer feedback to drive a more integrated approach to optimizing a website's business performance."
Business News Articles, July 09, 2011

Hebrew article about Kampyle's lecture series: 10 Laws of Building a SaaS Company in Israel.
By Guy Grimland, The Marker IT Computerworld, May 24, 2011

"Finkelstein said that soft selling is a winning marketing technique, and he sees this from the experience and the results of Kampyle's customers"
By Vangie Beal, ECommerce-Guide, April 28, 2011

"At some time or another I think we have all come across the little triangular button on some website asking us to Give Feedback. The triangular button is, to many of us online analysts, synonymous with Kampyle. One questions that’s got me thinking is, are you as a Kampyle customer getting everything you can out of this visitor feedback analysis tool?"
By Matthew Niederberger, Actual Insights, April 15, 2011

"When giving feedback, visitors are given the option to fill in their name and email address. Kampyle states that 57% of feedback users leave full contact details for you to use… I can only confirm this. "
By Matthew Niederberger, Actual Insights, April 06, 2011

"After a few months, there will be enough data to clearly see whether visitors are generally happy with the website or service you provide. It also alerts you of any immediate issues that people face whilst dealing with your service or products or using the website. Little changes can make all the difference."
iWeb, April 04, 2011

"We've been using Kampyle since we launched Smart Insights and have found it really useful for feedback."
By Dave Chaffey, Smart Insights, March 30, 2011

"So, how does a business go about transforming customer feedback into high-yield leads?"
By Ariel Finkelstein, CEO & Co-Founder of Kampyle
iMediaConnection, March 22, 2011

"Kampyle has helped us learn what consumers like and don't like so we can create the best consumer experience."
By Elana Birnbaum, CMS Wire, March 09, 2011

"For businesses that use their websites to open authentic dialogues with visitors, sales quickly follow."
By Ariel Finkelstein, CEO & Co-Founder of Kampyle
Adotas, March 08, 2011

"...Kampyle has been able to launch functionality that allows companies to generate leads from customer feedback."
By Marisa Peacock
ECommerce Partners.net, February 28, 2011

"When website owners offer visitors the opportunity to provide feedback, two things happen. First, more of those visitors engage, delivering valuable insight into their experiences. Second, they self-identify as people who feel a connection to the site. That information provides the means for e-businesses to demonstrate their understanding of customer needs and close more sales, faster."
By Ariel Finkelstein, CEO & Co-Founder of Kampyle
B2C Marketing Insider February 25, 2011

"A simple feedback mechanism on a website invites visitors to connect with the company."
By Gaddy Barchana Lorand, Director of Product of Kampyle
Zippy Cart February 25, 2011

"MediaMind Blocks make it possible for us to broaden our reach," said Ariel Finkelstein, CEO and co-Founder at Kampyle, a technology provider. Kampyle's 'Advanced Feedback' Block is included in the new MediaMind Blocks library." The global service that MediaMind provides allows us to introduce our ad feedback service to thousands of agencies and advertisers who use the MediaMind platform."
SFGate, February 22, 2011

"Since introducing the customer feedback tool in October, the company - a manufacturer and multichannel retailer that operates as Tattoo Manufacturing - has seen significant increases in conversions and average order values from shoppers who use the feature ... "
By Thad Rueter, Senior Editor
Internet Retailer, February 17, 2011

"Kampyle enables sales teams to establish a real relationship with the prospect by opening the conversation and then propelling it effortlessly with pre-defined parameters that identify a lead's status. By helping visitors interact and build relationships with brands, companies turn feedback into money."
Marketwire, February 15, 2011

"I love Kampyle so much that I've built my business around it - we determine what features we need to develop based on Kampyle feedback and my staff's performance is partly measured on how what their scores are from Kampyle customer responses."
Evan Carmichael, Evancarmichael.com, February 11, 2011

"Kampyle's research shows an increase in conversion rates of up to 45% by companies to utilize feedback form information to start conversations with their customers."
By Kristina Knight, Biz Report February 10, 2011

"Kampyle realized that all along, they were actually sitting on top of what could be a potential goldmine for their customers. The epiphany occurred when Kampyle began noticing that customers were employing user feedback as lead-generation."
By Roi Carthy, TechCrunch, February 09, 2011

"Earlier this month, Kampyle, a web services firm, rolled out its latest product, Ad Feedback. Marketers place the Kampyle thumbs up icon into a portion of the their ads. Then web users can click on it to provide feedback on anything about the ad by either using simple smiley face and frown emoticons or by writing in specific comments on the creative and placement of the ad. "
By Rose Gordon, Direct Marketing News, November 29, 2010

"Kampyle is an awesome feedback tool for websites. It also operates as a lead generation tool without being intrusive. This fun, customizable widget allows you to create a quick survey that is both eye-catching for your website visitor and informative for you."
By Pamela Cendejas, The Bigger Pockets, November 15, 2010

"But display feedback can come in handy on many levels — Kampyle’s analytics dashboard enables advertisers to judge which campaigns and creatives generated the most attention (be it positive or negative) and why."
By Gavin Dunaway, Adotas, November 09, 2010

"With Ad Feedback, online visitors and customers are invited to comment, rate and offer open-ended feedback, as well as establish a new channel of direct communication between advertisers and prospects."
By Marisa Peacock, CMS Wire, November 06, 2010

"Visitors hang out on your site, view a number of pages, enter the shopping cart, and then disappear. Why? Below are five reasons they may be leaving (and some corresponding solutions)..."
By Ariel Finkelstein, CEO & Co-Founder of Kampyle
Zippy Cart, November 05, 2010

"Feedback brings a human element to online business processes and is wholly different from user surveys..."
NRF Stores, November 01, 2010

"Companies need to respond quickly and effectively to customer feedback. A delayed response to customer feedback can be damaging, especially when you consider how quickly information can spread via Twitter and Facebook."
By Marisa Peacock, CMS Wire, October 12, 2010

"Customers and prospects are far more likely to tell you what they think about a particular product, service or website function in the moment when they are considering those items. Give them an easy-access feedback button on every website page you wish to monitor."
Guest-post by blogger Eran Savir, VP of Business Development at Kampyle
MarketingProfs, September 23, 2010

"Customer feedback enables you to win back users who would otherwise just slip away, or worse. After all, customers have plenty of options these days for voicing their annoyance with businesses to the public at large."
By Eran Savir, VP of Business Development at Kampyle
Search Engine Journal, August 24, 2010

"By providing your business with a comprehensive customer view, you can listen to your users, respond to their needs and act on their suggestions. Harnessing this feedback enables online businesses to close sales faster and streamline customer service efforts." Destination CRM, July 29, 2010

PR Web July 27, 2010

i-netpreneur July 23, 2010

"One of the main goals of gathering customer feedback is to enable communications between you and your customer. As more businesses go online, there is less of the face-to-face communication you find in a physical store front."
Inc. July 20, 2010

CMS Wire July 15, 2010

Internet Retailer July 08, 2010

Webmaster Radio.FM June 22, 2010

Google Analytics June 16, 2010

"Today, 10 percent of EyeBuyDirect.com's customer communication is done via Kampyle. Now that the company can resolve issues on the spot, Armoni says, glitches are addressed in a fraction of the time it took before, and the process no longer requires time-consuming tests. 'With Kampyle, I know exactly where people are experiencing a problem,' says Armoni. 'Those two minutes could easily save me a day's work."
By Cindy Waxer, PC World June 14, 2010

Live UX June 13, 2010

Matthew Niederberger June 09, 2010