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Go Beyond Asking “The Question” to Taking Action

Kampyle enables you to ask the one question in context, as part of your overall effort to gather customer feedback at your website, on mobile, and at point-of-sale.

Capabilities include business logic and intelligent routing that enable you to route the customer feedback you collect around Net Promoter Score to the right person or persons at the company for resolution.

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What Net Promoter Score (NPS) Is All About

The notion behind Net Promoter Score is very simple.  Ask one question of your customers – and then determine the percentage of your customers who are:

  • Promoters (score 9-10) are loyal and enthusiastic about your brand.  These are customers who will keep buying and refer others, fueling growth.
  • Passives (score 7-8) are satisfied but unenthusiastic customers who are vulnerable to competitive offerings.
  • Detractors (score 0-6) are unhappy customers who can damage your brand and impede growth through negative word-of-mouth.

We can help you gather the data you need to calculate NPS scores in real time. Benchmark your scores across different product lines at your company. Pinpoint areas to focus on to improve your NPS scores, as needed, to reduce churn and maximize lifetime value.[/vc_column_text][/vc_column][vc_column width=”1/2″ animate=”afr”][vc_single_image image=”3628″ img_size=”full”][/vc_column][/vc_row][vc_row section=”yes” parallax_speed=”slow”][vc_column width=”1/2″ animate=”afr”][vc_single_image image=”3629″ img_size=”full” align=”center”][/vc_column][vc_column width=”1/2″ animate=”afl”][vc_column_text]

Why Does Net Promoter Score (NPS) Matter?

In a word, growth.  According to the Harvard Business Review companies with high Net Promoter Scores grow faster than their peers.

Satisfied customers serve as advocates for your brand and will tell others, reducing your customer acquisition costs.  They also tend to stick around longer, reducing churn and maximizing lifetime value.[/vc_column_text][vc_separator type=”invisible” icon=”star”][/vc_column][/vc_row][vc_row section=”yes” parallax_speed=”slow”][vc_column width=”1/2″ animate=”afl”][vc_column_text]

Customer Effort Scores

While Net Promoter Score (NPS) is one of the standard ways digital enterprises look at customer satisfaction, it is not the only way. Recognizing this, Kampyle also supports collection of customer feedback around customer effort.  Like NPS Scores, Customer Effort is typically just one question:

How much effort did you personally have to put forth to handle your request?[/vc_column_text][vc_separator type=”invisible” icon=”star”][/vc_column][vc_column width=”1/2″ animate=”afr”][vc_single_image image=”3630″ img_size=”full” align=”center”][/vc_column][/vc_row][vc_row section=”yes” parallax_speed=”slow” background=”alternate”][vc_column width=”1/1″][vc_actionbox type=”alternate” controls=”right” title=”Simple. Powerful. Customer Feedback for the Digital Enterprise.” button1=”Request A Demo” link1=”/l/” style1=”primary” size1=”big” style2=”default”][/vc_column][/vc_row]