Kampyle’s New Tagging Feature for More Actionable Data
Kampyle Introduces Tagging Feature for More Actionable Feedback Collection
Here at Kampyle we are no different than all other Kampyle users by taking the input of our own customers and turning it into action. Because of feedback received we have developed a tagging feature, which is now available to all Kampyle users. Now feedback can be organized by tagging each item, similar to the manner in which you might sort e-mails into folders. Feedback received, will be organized by designated tags such as “leads” and “tech support”, “leads” tags going to the sales team and “tech issue” tags going to IT support. In addition to the tags themselves, tagging reports illustrating which tags appear most frequently are now able to viewed in the Kampyle administration. Lastly, just like the Kampyle feedback forms, tags are customizable and are easily created and edited as needed.
While we spend all day, every day coming up with the best ways for Kampyle users to elicit actionable feedback from their customers, it is only natural that we do the same for our own business. One of the most compelling feedback items we’ve received recently was about tagging different types of feedback. This came from our customer’s desire for a quick and easy way to handle feedback and funnel it to the appropriate stakeholders. Customer feedback should lead to action. In this case, our customers input lead to our latest product feature: Tagging.
What is Tagging?
Kampyle customers can now organize feedback by tagging each item, similar to the manner in which they might sort e-mails into folders.Tags can be created to reflect the different functions within a company; feedback items relevant for the sales team are tagged “leads” and feedback items relevant for the IT department are tagged as “tech issue”.
Creating and Assigning Tags
Kampyle users can create and customize tags based on current business needs, the tags can be easily edited or created as those needs evolve and change. Assigning tags can occur manually in the feedback inbox or automatic rules can be set. These rules are based on a wide array of criteria, ranging from categories or sub-categories that have been selected in the feedback to keywords left in the feedback comment. Once tags are created, users can view all feedback associated with that label either by searching the tag name or clicking on it in the feedback inbox.
Benefits of Tagging
By assigning tags to feedback, the different users or teams in a company can learn, then act on the critical feedback relevant to them.The new Tagging Report allows Kampyle customers to analyze which tags are being assigned most frequently. Thus, knowing which areas of the website are collecting the most feedback, allow companies to the appropriate action. Tagging is the next step in powerful methods by which companies are turning feedback into higher conversions, efficient customer-support, and highly qualified leads.