CoE to help enterprises integrate Customer Feedback and Net Promoter Score (NPS) across digital channels and maximize business impact of insight
Sydney, Australia — November 24, 2014 – Kampyle, a global leader in Customer Feedback Management solutions, today announced the establishment of a Voice of the Customer (VoC) Center of Excellence (CoE) for the Australia-New Zealand region. The CoE will address growing interest in Customer Feedback Management, Net Promoter Score (NPS) and Voice of Customer solutions among ANZ enterprises.
A recent study by the Temkin Group found that only one-third of companies with feedback solutions utilize that feedback to address problems or make changes to their business. Kampyle, the enterprise Customer Feedback Management leader in the ANZ region, is committed to applying its unmatched expertise to helping enterprises fully leverage their customer feedback to optimize the customer experience, maximize customer success and loyalty, and produce significant business results.
The local Kampyle Center of Excellence will offer targeted programs and share best practices on combining customer feedback with data from other internal sources to gain insight and act upon it to achieve business results across customer service, sales and marketing.
“The CoE framework enables Kampyle to provide even more value to our ANZ customers. We look forward to sharing best practices, thought leadership and cutting edge technology that will help companies increase customer satisfaction and yield measurable business results,” said Simon Mackey, Kampyle Country Director, ANZ. “Kampyle is committed to increasing its leadership in this key region through the establishment of this Center of Excellence and continued investment to support our valued local customers.”
Kampyle currently powers Customer Feedback and digital NPS (Net Promoter Score) solutions for some of the region’s most successful enterprises and organizations, including IAG, Optus, Fairfax, Australia Post and Telstra Media.
“In a prime example of Kampyle’s value-added approach to providing excellent VoC solutions for ANZ area clients, we recently implemented an enhanced multichannel NPS and customer feedback solution for a major media company,” continued Mr. Mackey. “The solution engages with customers at touchpoints across digital properties including numerous websites and mobile apps for truly integrated measurement of NPS. Kampyle enables the media company to listen better, gain deeper insight, and act more quickly to delight customers with an outstanding digital experience.”
“As we continue to aggressively expand around the globe, the ANZ Center of Excellence will serve as an incubator for cutting-edge programs that help our customers integrate best practices and innovative feedback solutions into their customer experience and customer success programs,” said Ori Soen, CEO of Kampyle. “The new CoE reflects our commitment to supporting our customers and positions the company for continued success as the leading customer feedback solution in the critical ANZ region.”
Kampyle’s simple and powerful Customer Feedback solution puts customer feedback at the heart of digital enterprises. The comprehensive Kampyle platform enables enterprises to listen, understand, and act across digital touch points to increase customer satisfaction and optimize the customer experience. Founded in 2007, Kampyle allows companies to collect customer feedback on websites, mobile sites, apps, and at point-of-sale, and to act on feedback in real time to delight customers.
For more information see www.kampyle.com or contact Kampyle at 1300 957 129 or firstname.lastname@example.org.