eRetail and eCommerce professionals from around the world will be gathering this week in London at IMRG Fashion Connect 2015. We are happy to announce that we will be co-presenting a keynote address titled, “The evolution of a successful customer experience within the various eCommerce touchpoints.” This keynote will be co-presented by our partner, Ken Kralick, Head of eCommerce, PUMA Europe GmbH and our Chief Revenue Officer, Jonathan Ranger.
This keynote will explore:
- The evolution of eCommerce channels.
- How listening to customers at various touchpoints is key to eCommerce success.
- How PUMA improved their customer experience using our Voice of the Customer solutions throughout their eCommerce sites.
We are excited to hear PUMA’s story. PUMA is a historic leader in the sporting industry with an incredible online presence. They currently support 32 eCommerce markets in 14 languages across the desktop, tablet and mobile web. Working together, we have helped PUMA collect and understand their customer feedback, improve their customer experience and drive demonstrable business impact.
A panel discussion will follow this presentation.
If you plan to be at IMRG Fashion Connect, please stop by and introduce yourself! Looking forward to seeing you there.