With a global proliferation of travel sites providing search, comparison and booking services, online travel businesses need to successfully navigate and enhance relationships with travelers, affiliates, aggregators, and other industry players.
Making sure that your online strategy is effectively engaging potential travelers and converting them into loyal customers is critical for success.
At Kampyle, we understand the complex environment in which our travel industry clients operate - and our innovative and customizable solutions reflect that.
In today's highly competitive travel market, businesses cannot simply rely on intuition to determine if their digital channels are well designed or performing properly. Discovering what online holiday seekers truly like or dislike is essential for creating an optimal user experience - an experience that will build brand loyalty and increase leads and sales.
This ability to gauge potential traveler sentiment takes on additional significance for aggregators and affiliates. Revenue for comparison or referral travel sites is often recognized long after the traveler has booked, so the ROI impact of a website redesign might not be apparent within an actionable timeframe.
Kampyle enables travel companies to increase conversions by easily gathering actionable visitor feedback for informed website redesign and optimization.
Travel companies need to balance an image of 24/7 availability and customer service while maximizing the value of actual (and often limited) live support resources.
Kampyle empowers travel businesses to automatically and appropriately respond to all traveler feedback. Priority items that require immediate attention are qualified, escalated and intelligently routed to affiliates, call centers, country managers or other relevant stakeholders in the company.
Travel companies need to know their customers' minds to succeed. From searching for hotel rooms to booking a flight, there are many criteria that are important to different travelers. However, your company needs to identify and focus its attention on priority or high-value customer segments.
Kampyle enables travel sites with high-volume traffic to zero-in and engage valuable travelers based on location, destination, travel package value, perceived influence, or any other customizable variable.
Understanding the varied travel needs of family vacationers, business people, or other traveler segments is essential for companies looking to gain a competitive edge. Providing them the opportunity to communicate - in their own language - with a sales or customer service team that speaks a different language, is a core aspect in attaining this understanding.
Capturing data that represents traveler preferences along with unique, potential issues that can arise in different travel site sections or processes, requires a versatile and customizable communication channel.
Kampyle works hand-in-hand with travel portals to craft intuitive and easy-to-use online customer feedback forms. These feedback forms are fully customizable and can be presented in any language, with all data being translated and intelligently routed, as per your requirements.