With today's Telecom industry providing Internet services, mobile and landline telephony, interactive TV, and more, Telecom company websites have become an indispensable self-service tool for both B2B and B2C clients. Personal accounts and billing information can be managed online while payment plan comparisons or product purchases can all be completed in a few clicks.
In a highly competitive Telecom market, staying connected with your customer needs and expectations is essential. By doing so, you will ensure that your website provides the services and tools your customer base has come to expect and rely upon.
At Kampyle, we are thoroughly familiar with the unique issues and challenges that our Telecom clients face. Our robust, reliable and customizable solutions will enable you to continuously offer excellent and innovative services to your customers.
In today's highly competitive landscape, large Telecoms and ISPs need to be as responsive to their customers and users as the most nimble start-up. With ubiquitous value-added offerings like self-service, e-Commerce, and online support, it is vital to both monitor and be responsive to website visitors and their feedback, for assured excellence in the overall customer experience.
With Kampyle, your users can engage - or be engaged - across all platforms.
Seamless integration on corporate websites, logged-in subscriber areas, installed applications, partner portals, mobile or web applications, and even e-documents such as online contracts or monthly bills, enables customer feedback to be quickly and intuitively collected for intelligent and immediate action.
Kampyle's Telecom clients use our Feedback Solutions for numerous customer touch point enhancements such as: