Banks, insurers and other financial institutions operate in a unique business environment. With corporate excellence and continuous growth being primary business goals, client interaction and satisfaction is an essential component for success. Financial institutions, however, face a special challenge as every customer touch point must be fully compliant with security and privacy laws.
Adherence to numerous regulatory requirements while offering the best customer service and experience can be challenging.
At Kampyle we understand the demanding environment our financial clients operate in - and our secure, reliable and innovative solutions reflect that.
Kampyle's Feedback Solutions enable banks, insurers and other financial institutions to maintain and enhance their level of service - across all practices, locations and languages. With security, convenience and speed all essential ingredients for successful online financial services, it's imperative for financial groups to gain authentic insight into their customers' expectations and experiences. This feedback can be leveraged for website and service optimizations, privacy and security enhancements, customer support as well as lead generation and marketing.
With the ubiquitous and unobtrusive Kampyle Feedback Buttons and Invitations, your users can engage - or be engaged - across all platforms, in full compliance with PII or other privacy regulations.
Seamless integration on financial websites, logged-in subscriber areas, mobile applications, or even e-documents such as online contracts and monthly statements, enables customer feedback to be quickly, intuitively and securely collected without the need for lengthy, complex surveys or questionnaires.