Screen Capture

Offering the ability to create and attach a screenshot to feedback submissions makes it easier for your online visitors to share the issues they might be experiencing. For example, instead of describing complicated UI issues or entering lengthy product codes, they can simply show you the problem by creating and editing a screenshot in seconds. When the relevant teams within your company receive the feedback with an attached screenshot, they will be better equipped to understand the problem, making their work more efficient and effective.

• Selection and Cropping tool - allows them to select and crop a part of, or the entire screen they wish to show you.
• Highlighting Tool - allows them to highlight the area(s) that they want to focus on.
• Masking Personal Information Tool - allows them to mask or hide sensitive information such as names, credit card details, etc.
• Free-Text Option in Feedback Form - allows them to share written comments about the issue or problem they experienced