In our global economy, working with an international client base is often a natural part of your company’s expansion and growth. Corporate websites with localized versions for each language and region are certainly the first step. However, successfully communicating with and supporting customers the world over can still be challenging. While investing in a multilingual support center could work, the cost is generally prohibitive as well as logistically challenging. Kampyle’s multilingual online feedback solution is both a scalable and cost-effective self-serve option offering enterprise management the ability to engage and interact with customers worldwide, each in their own language.
Using Kampyle, your customers can submit feedback in their language with full support for all character types. The submitted feedback is automatically translated to your preferred language, as well as segmented for analysis, and intelligently distributed to relevant teams, such as support, sales, or others. Customizable auto-reply emails can be sent out to your customers – in their language – with your customers getting the service they need, in a way they can understand. Feedback that is submitted via Kampyle’s Facebook Connect feature can also generate branded Wall Posts in the customer’s own language. All combined, these features enable businesses to harness the power of international customer feedback for increasing engagement, online conversions, lead generation and sale