Kampyle’s feedback management platform equips you with the tools you need for identifying and focusing on the customers that will positively impact your ROI.
When your customers interact with your website, vast amounts of both structured and unstructured user information is generated. Combined with online customer feedback, this creates an untapped treasure trove of business intelligence. Kampyle empowers you to capitalize on this rich resource, with a high-volume feedback and data management platform.
Using Kampyle, you gain an integrated view of your customers’ feedback combined with profile information such as their account type, transaction value, and frequency of visits. This all can be sliced, diced and reported upon, with an overlay of other relevant data such as:
This not only provides you with full insight into your customers’ expectations and what might need to be enhanced, but also allows you to identify which customer segments are worth focusing on from a ROI perspective.
Additionally, this filtered data and feedback is automatically and intelligently routed to relevant stakeholders within your organization for the appropriate follow-up.
When dealing with high-volumes of feedback, less profitable customer segments or low-level issues can be managed with affordable and fully customizable, auto-reply emails that address the concerns being shared.