Kampyle's software-as-a-service (SaaS) solution collects, analyzes and intelligently distributes visitor feedback and contact details to appropriate stakeholders in the company. By providing enterprises with actionable information and transforming the way they interact with their website visitors, software users and clients, Kampyle enables businesses to optimize user experience and increase lead generation and sales.
With large volumes of customer data and disparate management technologies, enterprises operate in a complex business environment. Kampyle simplifies the process of gathering, sharing and understanding customer data-both by providing service and support for a wide array of technologies as well as with full integration for popular enterprise software solutions.
Segmenting and analyzing customer feedback and data empowers you to identify high-value customer opportunities.
High-volume feedback management offers a cost-effective way for providing quality customer support, while intelligent reporting and distribution ensures that relevant stakeholders are able to take informed action in a timely fashion.
Multilingual feedback forms allow your online visitors to share feedback in their language, while auto-translation enables your administrators to read, manage and report on multilingual feedback in the language of their choice.
Automatic feedback translation renders foreign language feedback comments into any language spoken within your enterprise, while keeping the original text accessible. Translations are available for viewing, auto-forwarding and exporting feedback items.
Seamless integration with leading web analytics tools and CRM applications such as Salesforce, Omniture, ComScore, ClickTale and Google Analytics allows enterprises to further extend the value of their existing software.
Integration with CRM solutions automatically routes designated leads to CRM systems in real time, enabling rapid distribution of leads to your sales team resulting in higher conversion.
Integration with analytics products provides a comprehensive view of website visitor activity-with a perspective both on the "what" and "why" of online behavior.
Measure your company's NPS while collecting actionable feedback to transform your organization. Make informed changes and enhancements to improve every customer interaction and drive your Net Promoter Score ever higher.
Screen Capture provides your online visitors with an easy way to literally show you the issues they are experiencing. Kampyle's Screen Capture feature will help you gain an accurate and clear picture of what needs to be fixed or enhanced on your website or other assets
Mobile-optimized feedback forms provide an easy-to-use slim design for visitors navigating your site from a mobile device. Feedback requests are automatically recognized as coming from mobile devices triggering a purpose-made mobile version of our classic feedback form.
Mobile Reporting and Analytics tracks and follows-up on mobile feedback in a dedicated dashboard showing mobile vs. non-mobile feedback with a breakdown of data by leading mobile devices and platforms.
Identifying and nurturing brand advocates with Kampyle's Facebook Connect feature expands your marketing reach and drives new inbound traffic. By engaging customers who shared their feedback with you via Facebook Connect, you can also collect rich demographic information for targeted marketing campaigns as well as drive focused lead-generation efforts with their Friends and Fans.
Quick Response codes on products, in-store signs, advertisements and more can be used to collect customer feedback - helping you connect and integrate your online and offline assets.