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One Product.  Powerful Integrations

adobe analytics

Kampyle provides robust and seamless integration with your company’s own software and with software from the independent software vendors (ISVs) you depend upon to run your business. If you don’t see a particular product or company listed here, just ask. Kampyle’s architecture enables us to complete most new integrations in a matter of hours or days.

API Integration

We provide integration with virtually any product that provides a REST API. Choose on-request, event-based, or automated updating, with frequency ranging from real time to weekly.

Web Analytics

 Google Analytics
 Adobe Analytics 
 Other analytics products – on demand 
Combine and correlate data provided by Kampyle with your chosen web analytics system to give you the insight you need to:

  • Gain a better understanding of what drives visitor behavior
  • Track the impact of feedback on conversion
  • Analyze by point of feedback or associate data with the entire visitor session
  • Add human perspective and texture to flat quantitative reporting
  • Analyze insight in the context of total site traffic

Session Recording

ClickTale
Sessioncam
TeaLeaf
Other session recording products – on demand
Discover what combination of moves, hovers, clicks and scrolls led to a visitor’s feedback so that you better understand how to improve the site experience and optimize online conversions.

  • Add behavioral and visual context to feedback
  • Uncover the specific experience that led a customer to express a given sentiment
  • Better understand where abandonment occurs
  • Present internal stakeholders with visual confirmation of issues and obstacles
  • Discover ways to improve the site experience and optimize conversions
  • Find effective solutions faster

E-commerce

 BigCommerce
Other e-commerce products – on demand
Kampyle integrates with the technology that drives your e-commerce storefront, so you have all the information you need to optimize the customer experience and drive incremental revenue.

  • Gain a better understanding of what drives visitor behavior
  • Track the impact of feedback on conversion
  • Analyze by point of feedback or associate data with the entire visitor session
  • Add human perspective and texture to flat quantitative reporting
  • Gain business insight and increase AOV

Service, Support, Chat

LivePerson
Moxie
Other service, support, chat products – on demand
Integrate customer feedback directly into the infrastructure you rely upon to manage customer service and support, and even live chat:

  • Gather valuable customer insight on support interactions and agent scripts in real time
  • Benchmark and assess operator and team performance
  • Invite customers via email to give feedback on their satisfaction with service, support, or chat and associate scores with relevant agent
  • Offer feedback opportunity just before close of chat (supported by most major chat providers)
  • Relay feedback to chat agent for immediate reinforcement or remediation (supported by most major chat providers)

CRM/Marketing Automation

 Salesforce
 Medallia
 Other CRM/marketing automation products – on demand
Maintain a 360-degree view of the customer by inserting customer feedback into the database of record.

  • Track feedback from customers over time
  • Gather information on customer satisfaction using Net Promoter Score or other similar measures
  • Understand personas of customers who are most likely to provide negative vs. positive feedback and proactively address concerns

Social Media

Facebook
LinkedIn
Other social media products – on demand

  • Share promotional content with online visitors who leave feedback
  • Identify influential brand advocates
  • Collect rich demographic data about your customers

Become a customer experience hero today!

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