In 2014, Gartner published a survey in which 89% of the responding companies said that by 2016 they expected to compete mostly on the basis of customer experience. However, a recent article in Forbes noted that ‘although 93% of senior executives stated that improving customer experience is one of their company’s top three priorities in […]
Engaging with your customers and receiving feedback is essential to improving your customer experience, and your business. By keeping your finger on the pulse of what your customers want, and don’t want, you will become better equipped to solve problems, improve your products and services and provide a consistently great customer experience.
In order to effectively […]
As we wrote in our previous blog post, Voice of Customer: the Two Key User Engagement Types, A Voice of Customer (VoC) program allows your company to systematically engage with, and listen to, your customers.
In this blog post we are going to review some of the effective ways you can use to engage your users […]
Kampyle ensures that Feedback Forms stay an exemplary user experience on Smartphones
Mobile consumers and website visitors are an enormous marketing potential and challenge. In response, Kampyle has launched a set of new features for optimized mobile browsing and feedback submission. Initial results from Kampyle customers have shown an impressive 180% increase of mobile feedback.
Mobile Browsing […]
IRCE, the Internet Retailer Convention and Exhibition, neither needs an introduction nor any superfluously praise: it is THE EVENT no Internet retailer wants to miss out on. Kampyle is happy to present its Lead Generation and Feedback Solutions at the IRCE to new prospects as well as to meet up with existing customers. We will […]
Good news for Kampyle’s customers from the Netherlands as well as for our customers targeting an international audience: Kampyle’s Custom Feedback Form Library is now available in Dutch!
If you spent your good money on having your website translated and localized, don’t overlook to do the same with your feedback forms. With Kampyle you can, without […]
Landing pages are crucial to your web strategy and to your business. Full stop. We assume every reader of our blog is aware of this. No other page on your website causes more internal discussions, needs more attention by your graphic designer, will undergo more A-B testing and will be measured more in detail by […]
Kampyle’s New Tagging Feature for More Actionable Data
Kampyle Introduces Tagging Feature for More Actionable Feedback Collection
Here at Kampyle we are no different than all other Kampyle users by taking the input of our own customers and turning it into action. Because of feedback received we have developed a tagging feature, which is now available to […]