At IMRGConnect in London on September 17 Kampyle’s own Jonathan Ranger will discuss how retailers can successfully overcome barriers to cross-border e-commerce. […]
Customers Connect Directly with Manufacturer Kennametal to Improve Supply Chain Operations and E-Commerce Sales
Our manufacturing customers are doing some incredible work with their customers using Kampyle’s feedback analytics. Kennametal, one of Kampyle’s longstanding customers, is using direct customer feedback to shape its supply chain process and e-commerce capabilities on a daily basis. Kennametal is a large company – 12,000 employees in 60 countries and annual sales of $2 […]
City Beach Australia – a retailer catering to young people who love skating, surfing and urban fashion – is known for the inviting atmosphere of its 60 locations across Australia. The company’s physical stores are fun places to hang out, with skate parks, DJs and other diversions to augment its apparel and accessory offerings.
Since using Kampyle: InkJetSuperstore experiences 8% increase in conversion rates, 5% reduction in customer service calls.
It doesn’t take magic for a company to transform an unhappy customer into a satisfied, loyal cheerleader for its brand. It takes an effort to listen and a dedication to turning customer feedback into action.
InkJetSuperstore.com, a reseller of printer consumable products, saw that formula for transformation come to life when it implemented Kampyle. Since […]
An informed e-tailer leverages his greatest asset – customer feedback – to turn casual visitors into loyal, returning purchasers. EyeBuyDirect.com, the leading online eyeglasses shop, is using Kampyle to do just that. After moving from a basic quantitative analytics solution to Kampyle’s Feedback Analytics, EyeBuyDirect.com saw an immediate benefit. With a clear understanding of why […]
We have just published a great new case study with SurfStitch.com – one of our customers in Australia. SurfStitch is Australia’s #1 online surf store and aims to be the first name in action sports fashion and accessories, by providing the best brands, biggest range and second to none customer service.
SurfStitch joined Kampyle because […]
“If you can’t describe what you are doing as a process, you don’t know what you’re doing.”
—W. Edwards Deming
What is a process? A process is a part of the website that was created with a specific target in mind. It usually includes many pages working together for a common goal. Every site has processes: registration, […]
We’ve recently published a great case study thanks to the guys at Rent-a-home.com.au. Rent-A-Home, a website that specializes in holiday accommodation for short term or long stay across Australia, have recently completed a major redesign of their website, and have since been striving to improve customer experience and conversions with various analytics tools. They implemented […]
Kampyle’s Holiday Readiness Tips
The holiday season is within sight: time for e-commerce retailers to prepare for the most important sales period of the year. These are times when more than ever, every sale counts and every customer matters. Product search, product placement, and usability – these are issues with constant room for improvement that translates […]