More and more users are engaging with brands through mobile devices and specifically through apps. In the US, mobile digital media time is at 51% – significantly higher than desktop at 42%, and out of the time spent on mobiles, 90% is spent on apps. These figures show that it’s now crucial to provide a […]
Eurostar is the only high-speed rail service between the UK and mainland Europe and takes thousands of people a day to Paris, Brussels, Lille, Calais, Disneyland® Paris and more. Since the start of services in 1994, Eurostar has carried over 150 million passengers.
Eurostar believes that the customer is the key driver behind its digital strategy. […]
In 2014, Gartner published a survey in which 89% of the responding companies said that by 2016 they expected to compete mostly on the basis of customer experience. However, a recent article in Forbes noted that ‘although 93% of senior executives stated that improving customer experience is one of their company’s top three priorities in […]
Customer touchpoints are the different ways consumers experience your product or service, through all channels – websites, retail stores, email, social media, mobile etc… – from beginning to end. Every one of these touchpoints presents a valuable opportunity to engage with your customers, listen to what they to say and use their feedback in order […]
Shep Hyken is a customer experience expert and the Chief Amazement Officer of Shepard Presentations. He is a New York Times and Wall Street Journal bestselling author and has been inducted into the National Speakers Association Hall of Fame for lifetime achievement in the speaking profession. Shep works with companies and organizations who want to […]
Customer Experience events are a great way to stay informed of upcoming trends and technology, hear inspirational keynotes from industry experts and network with like-minded CX professionals. There are a wide array of CX events to attend, so we put together a list of the ones we think are not to be missed!
CXPA Insight Exchange, May […]
We continue our CX Expert series with Annette Franz – Certified Customer Experience Professional (CCXP) and author of the blog CX Journey. Annette has been voted #45 of The 100 Most Influential Tech Women on Twitter by Business Insider, Top 10 of 2014 Top 50 Most Active Influencers in Customer Experience by MindTouch, and is a […]
Kampyle is excited to announce the launch of the NebulaCX Experience Optimizer.
The NebulaCX Experience Optimizer is a unique and powerful technology that combines Web analytics with Voice of Customer data, providing unparalleled insights into customer behavior, satisfaction, and sentiment.
Web analytics is widely used across all industries and has become a standard technology used by most […]
For the first in our series of Customer Experience Expert interviews, Kampyle reached out to Mike Wittenstein – a top-ranked thought leader, popular international conference speaker and founder of Storyminers. In our interview we discuss emerging trends, the continued rise of CX, and Mike’s favorite companies for CX:
Can you tell us how you got into CX and why […]
Check out our new SlideShare on how to plan your Voice of Customer program! Find out why Voice of Customer is so important, the best ways to define your business goals and KPIs, how to map out your customer engagement strategy, and the questions to consider when selecting a vendor.
For the complete guide, download […]