EDF Energy powers over five million homes and businesses across the UK. Their website allows customers to shop for energy plans, submit their meter readings, pay their bills, find answers to their questions and more. These online tools are essential components of their business, delivering a strong customer experience while diverting costly phone calls. Therefore, […]
Businesses today operate on an unprecedented global scale, serving millions of customers on a daily basis. We collect and analyze massive amounts of customer data, constantly tweaking our customer’s experience in the pursuit of stronger performance. But as we pursue performance at scale, we run the risk of losing touch with our customer’s experience, motivations […]
Over the past few years, Customer Experience Management has emerged as a mainstream business discipline with real bottom-line impact. As we helped hundreds of amazing businesses better connect with their customers, we learned that customer feedback delivers the strongest impact when collected across every customer touchpoint. By collecting continuous customer feedback, you can optimize every step of your customer journey and improving your performance.
For example, asking customers on your product […]
24/7 call centers are there to serve your customers in various situations: finding specific or complimentary products, inquiries, technical support, reporting technical problems, search, comparing between online and offline experiences, questions about shipping, stock, or even asking for information they couldn’t find online. Surprisingly, many customers use this human service to provide feedback and have […]
CoE to help enterprises integrate Customer Feedback and Net Promoter Score (NPS) across digital channels and maximize business impact of insight
Sydney, Australia — November 24, 2014 – Kampyle, a global leader in Customer Feedback Management solutions, today announced the establishment of a Voice of the Customer (VoC) Center of Excellence (CoE) for the Australia-New Zealand […]
The big 4th quarter sales push is on, as companies work feverishly to ‘make their numbers’ before year’s end. Worldwide, employees are pulling out all stops to close the year on a positive note. […]
If you are reading this post, chances are that you spend a good part of your working life thinking about your customers’ needs, experiences and feelings about your product. The nexus of customers and your company’s offerings is the air that you breathe and the water you swim in.
So if talented and insightful entrepreneurs, executives, […]