Shep Hyken is a customer experience expert and the Chief Amazement Officer of Shepard Presentations. He is a New York Times and Wall Street Journal bestselling author and has been inducted into the National Speakers Association Hall of Fame for lifetime achievement in the speaking profession. Shep works with companies and organizations who want to […]
We continue our CX Expert series with Annette Franz – Certified Customer Experience Professional (CCXP) and author of the blog CX Journey. Annette has been voted #45 of The 100 Most Influential Tech Women on Twitter by Business Insider, Top 10 of 2014 Top 50 Most Active Influencers in Customer Experience by MindTouch, and is a […]
Kampyle is excited to announce the launch of the NebulaCX Experience Optimizer.
The NebulaCX Experience Optimizer is a unique and powerful technology that combines Web analytics with Voice of Customer data, providing unparalleled insights into customer behavior, satisfaction, and sentiment.
Web analytics is widely used across all industries and has become a standard technology used by most […]
For the first in our series of Customer Experience Expert interviews, Kampyle reached out to Mike Wittenstein – a top-ranked thought leader, popular international conference speaker and founder of Storyminers. In our interview we discuss emerging trends, the continued rise of CX, and Mike’s favorite companies for CX:
Can you tell us how you got into CX and why […]
Check out our new SlideShare on how to plan your Voice of Customer program! Find out why Voice of Customer is so important, the best ways to define your business goals and KPIs, how to map out your customer engagement strategy, and the questions to consider when selecting a vendor.
For the complete guide, download […]
The 2016 Voice of Customer Toolkit: All the Resources You Need to Launch a Successful Voice of Customer Program
Over the past few years, a dramatic shift in the balance of power between customers and brands has taken place; customers have become more knowledgeable and more empowered. They expect a stellar experience in every interaction, and an ever increasing range of communication channels allows them to publicize whether or not they have received it. […]
A Voice of Customer program allows your company to systematically engage with, and listen to your customers. In our previous two blog posts, we analyzed the two key user engagement types, and how to engage your users effectively using the General Satisfaction feedback approach.
Here we will continue analyzing how to engage your users, using Subject […]
As we wrote in our previous blog post, Voice of Customer: the Two Key User Engagement Types, A Voice of Customer (VoC) program allows your company to systematically engage with, and listen to, your customers.
In this blog post we are going to review some of the effective ways you can use to engage your users […]
A Voice of Customer (VoC) program allows your company to systematically engage with, and listen to, your customers. When done right, VoC provides unparalleled insights into your users and customers’ wants, state of mind and perception of your brand and service.
As you approach designing interactions and engagements with your users across various customer journeys and touch points, you […]
You’re ready to begin your Voice of the Customer program – you have the tools to start implementing, but where do you begin? Many companies suffer from failure to launch because they aren’t sure of the first steps they should take or because they feel the program will take too long to get off the […]