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Improve Customer Satisfaction, Loyalty, and Retention with Kampyle

In today’s hyper-competitive market, you need to satisfy your customers and keep them satisfied. Kampyle gives you the insights and tools you need to increase satisfaction and retention rates ranging from Net Promoter Score (NPS) toCustomer Effort metrics.

Improve Customer Service and Experience

Make sure that your website, app, or in-store services offer visitors a positive, accessible, and efficient experience.

  • Ask visitors to tell you, in their own words, what they think and feel as they use your site or in-store resources
  • Prompt for visitor input to show interest in conversing and hearing what they say
  • Pinpoint process bottlenecks
  • Identify site performance issues
  • Determine if content is missing or inadequate to meet user needs
  • Route and resolve issues as they arise, in real time

Measure and Improve Net Promoter Score (NPS)

Collect Net Promoter Score (NPS) ratings during any point of your customer’s online journey and incorporate follow-up questions to:

  • Identify precise improvements to convert Detractors into Promoters
  • Intelligently prioritize and route issues to designated teams for immediate follow-up

Measure and Improve Customer Effort Score (CES)

Pinpoint causes of high effort and turn them into actionable information to drive your customer experience programs. Kampyle can directly target and reduce high effort activities by directing customers to the site content they need based on the feedback category they indicate, or route them to an appropriate live agent for personalized handling via chat or voice call.

Retain Customers and Deliver Results

Taking action on all customer feedback you collect is the key to optimizing your customer interactions across all channels to meet business objectives.  Kampyle empowers you to:

  • Increase customer satisfaction scores by acting in real-time on scores and feedback you receive
  • Improve customer experience by routing issues to relevant departments for immediate or timely follow-up
  • Redirect customers to self-service options such as additional information
  • Use tailored auto-reply emails to create an efficient, relevant, and engaging dialog
  • Identify and target premium customers for specialized handling
  • Intelligently route visitors to additional information or trigger real-time help options such as live chat or call agent

Become a customer experience hero today!

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