Does bowling customers over with unexpectedly great service build loyalty? Or is it enough to make sure they can do just what they want to do quickly and easily? […]
Telco execs throughout Europe are gearing up for the ETIS Gathering 2014 this week in beautiful Budapest. Kampyle, the leader in customer feedback for Telcos worldwide, will be playing an active role in the proceedings this year. […]
After the disastrous release of Windows 8 — or many would say, the release of the disastrous WIndows 8 — Microsoft is taking unprecedented steps to get valuable customer feedback and use it to make its new Windows 10 operating system a success.
Seasoned executive brings deep B2B leadership experience to Customer Feedback Management company
Boston, MA — October 2, 2014 – Kampyle, a leading customer feedback management platform, today announced the appointment of Ori Soen as Chief Executive Officer. Ariel Finkelstein, the company’s outgoing CEO, will continue to serve on the Kampyle Board of Directors.
A successful entrepreneur […]
For retailers and e-commerce companies, Q4 is when the rubber hits the road. Customers are looking for fast, no-hassle ways to find and purchase the clothes, furnishings and gifts they need for the holiday season.
At IMRGConnect in London on September 17 Kampyle’s own Jonathan Ranger will discuss how retailers can successfully overcome barriers to cross-border e-commerce. […]
In Think Like a Freak, the third in Steven Levitt and Stephen Dubner’s series of books about applying economic thinking to everyday issues, they grapple (entertainingly, of course!) with the difficulty of really knowing what causes a problem or what can resolve it. And they pinpoint gathering feedback as perhaps the most essential way to figure things out. […]
Think you are in the software, shoe or publishing business? Think again. One of the primary products that any business sells—the one most likely to be rejected or evangelized publicly—is the experience of interacting with our digital sites and physical branches.
Step 1: Understand That Experience Comes First
Just how true is this? Consider the young start-up […]
According to a recent study, 90% of customer conversations take place via the telephone. Can lower cost alternatives satisfy customer needs while reducing the bite on your bottom line?
Why online customers head to their phones
In a recent article on 1to1Media, Anna Papachristos cites a recent Gartner study indicating that 90% of customer conversations still take […]
Think positive split test results mean you should implement a change? Not so fast! The decision depends on ROI.
Why Do A/B (sometimes called split tests?)
A/B or split testing enables you to conduct controlled, randomized experiments to determine which variation of a website feature, process or element yields superior results. In order to get a clean read on exactly what is driving changes in metrics, only one element should be varied per test. […]