At Kampyle, we have learned that targeting specific customer touchpoints for feedback, and collecting the right metadata about each customer when they share their feedback will provide actionable insights that impact your bottom-line performance and your customer experience. We created
Businesses today operate on an unprecedented global scale, serving millions of customers on a daily basis. We collect and analyze massive amounts of customer data, constantly tweaking our customer’s experience in the pursuit of stronger performance. But as we pursue
Over the past few years, Customer Experience Management has emerged as a mainstream business discipline with real bottom-line impact. As we helped hundreds of amazing businesses better connect with their customers, we learned that customer feedback delivers the strongest impact when collected across every customer touchpoint. By collecting continuous customer
As shopping is increasingly conducted online, marketing and support managers spend more time and effort optimizing their customer experience. Meeting and exceeding customer expectations, delivering convenience and ease of use while meeting business objectives is a full-time job. The web is packed with
eRetail and eCommerce professionals from around the world will be gathering this week in London at IMRG Fashion Connect 2015. We are happy to announce that we will be co-presenting a keynote address titled, “The evolution of a successful customer experience within
24/7 call centers are there to serve your customers in various situations: finding specific or complimentary products, inquiries, technical support, reporting technical problems, search, comparing between online and offline experiences, questions about shipping, stock, or even asking for information they
Commercial success depends on a strong customer experience and high customer engagement throughout the customer journey. Businesses that use voice of the customer to improve Customer Experience are seeing increases of over 20% in their customer loyalty and conversion rates.
CoE to help enterprises integrate Customer Feedback and Net Promoter Score (NPS) across digital channels and maximize business impact of insight Sydney, Australia — November 24, 2014 – Kampyle, a global leader in Customer Feedback Management solutions, today announced the
The right customer feedback solution can give you great insight into how customers experience your digital enterprise, and help you delight visitors and customers alike.
The big 4th quarter sales push is on, as companies work feverishly to ‘make their numbers’ before year’s end. Worldwide, employees are pulling out all stops to close the year on a positive note.