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Make Customer Success Your #1 Metric

Add a layer of Deep Insight to your Web Analytics

The big 4th quarter sales push is on, as companies work feverishly to ‘make their numbers’ before year’s end. Worldwide, employees are pulling out all stops to close the year on a positive note.

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Why Can’t You Hear What Your Customers Say?

Listening to the customer

If you are reading this post, chances are that you spend a good part of your working life thinking about your customers’ needs, experiences and feelings about your product. The nexus of customers and your company’s offerings is the air

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Customer Experience and the Customer Journey Swirl

customer_decision_journey

Your customers have left the straight-and-narrow. No, they’re (probably) not stealing products or cheating on taxes. But neither are they following the linear buying process that most customers once did. The Fall of the Funnel Traditionally, the customer journey from

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Customer-Source Innovation for Your Business

Customer-sourced innovation

Your customers may be the most overlooked source of innovation for your business. Invite their feedback and see what happens!

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Should You Wow Customers with Great Service?

Optimize Website Self-Service

Does bowling customers over with unexpectedly great service build loyalty? Or is it enough to make sure they can do just what they want to do quickly and easily?

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Kampyle’s Ranger and Farrow Present to ETIS Gathering 2014 Working Groups

etislogosquarepng_400x400[1]

Telco execs throughout Europe are gearing up for the ETIS Gathering 2014 this week in beautiful Budapest.  Kampyle, the leader in customer feedback for Telcos worldwide, will be playing an active role in the proceedings this year.

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Microsoft Opens Window to Customer Feedback

feedback-is-the-key

After the disastrous release of Windows 8 — or many would say, the release of the disastrous WIndows 8 — Microsoft is taking unprecedented steps to get valuable customer feedback and use it to make its new Windows 10 operating

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Kampyle Taps Ori Soen as CEO to Accelerate Company Growth Following Record H1 Results

ori soen

Press Release Seasoned executive brings deep B2B leadership experience to Customer Feedback Management company Boston, MA — October 2, 2014 – Kampyle, a leading customer feedback management platform, today announced the appointment of Ori Soen as Chief Executive Officer. Ariel

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Q4 is Coming. If You’re a Retailer, You’d Better Be Ready!

Retail image

For retailers and e-commerce companies, Q4 is when the rubber hits the road. Customers are looking for fast, no-hassle ways to find and purchase the clothes, furnishings and gifts they need for the holiday season.

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Don’t Miss “Customer First and How to Fix It” at IMRGConnect

IMRGconnect

At IMRGConnect in London on September 17 Kampyle’s own Jonathan Ranger will discuss how retailers can successfully overcome barriers to cross-border e-commerce.

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