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PUMA’s Voice of the Customer Success with Kampyle (Video)

puma blog image

Kampyle’s Voice of the Customer solutions help PUMA understand their customer expectations and frustrations. By implementing and customizing the look and feel of the feedback form, customers experience a seamless PUMA-branded experience. Careful targeting and messaging to specific customers on

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The Customer Experience Event Master List – Q2 2015

2015 is off to be a great start here at Kampyle and across the broader Customer Experience industry. As we gear up for an amazing Q2, we thought we would share our collection of industry conferences and events. If you

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EDF Energy’s Voice of the Customer Success (Video)

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EDF Energy powers over five million homes and businesses across the UK. Their website allows customers to shop for energy plans, submit their meter readings, pay their bills, find answers to their questions and more. These online tools are essential

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PUMA’s Secret to Improving Their Customer Experience

PUMA IMRG

PUMA manages over a dozen websites around the world. When they launched their beautiful, redesigned website, they engaged Kampyle to better understand their customer response. PUMA gained actionable insights into their customer’s motivations, challenges and needs. In February, we joined

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The Customer Experience Cheat Sheet

customer experience cheat sheet

At Kampyle, we have learned that targeting specific customer touchpoints for feedback, and collecting the right metadata about each customer when they share their feedback will provide actionable insights that impact your bottom-line performance and your customer experience. We created

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The Essential Customer Experience Toolkit [free]

Customer Experience Toolkit

Businesses today operate on an unprecedented global scale, serving millions of customers on a daily basis. We collect and analyze massive amounts of customer data, constantly tweaking our customer’s experience in the pursuit of stronger performance. But as we pursue

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Continuous Feedback Improves Your Customer’s Experience [Image]

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Over the past few years, Customer Experience Management has emerged as a mainstream business discipline with real bottom-line impact. As we helped hundreds of amazing businesses better connect with their customers, we learned that customer feedback delivers the strongest impact when collected across every customer touchpoint. By collecting continuous customer

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Customer Insights From Around the Web

blog image customer insight

As shopping is increasingly conducted online, marketing and support managers spend more time and effort optimizing their customer experience. Meeting and exceeding customer expectations, delivering convenience and ease of use while meeting business objectives is a full-time job. The web is packed with

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Join Kampyle and PUMA at IMRG Fashion Connect 2015

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eRetail and eCommerce professionals from around the world will be gathering this week in London at IMRG Fashion Connect 2015. We are happy to announce that we will be co-presenting a keynote address titled, “The evolution of a successful customer experience within

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How Do You Improve Your Customer Experience 24/7 Without a Call Center?

24/7 call centers are there to serve your customers in various situations: finding specific or complimentary products, inquiries, technical support, reporting technical problems, search, comparing between online and offline experiences, questions about shipping, stock, or even asking for information they

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