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Customer Experience and the Customer Journey Swirl

customer_decision_journey

Your customers have left the straight-and-narrow. No, they’re (probably) not stealing products or cheating on taxes. But neither are they following the linear buying process that most customers once did. The Fall of the Funnel Traditionally, the customer journey from

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Customer-Source Innovation for Your Business

Customer-sourced innovation

Your customers may be the most overlooked source of innovation for your business. Invite their feedback and see what happens!

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Should You Wow Customers with Great Service?

Optimize Website Self-Service

Does bowling customers over with unexpectedly great service build loyalty? Or is it enough to make sure they can do just what they want to do quickly and easily?

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Kampyle’s Ranger and Farrow Present to ETIS Gathering 2014 Working Groups

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Telco execs throughout Europe are gearing up for the ETIS Gathering 2014 this week in beautiful Budapest.  Kampyle, the leader in customer feedback for Telcos worldwide, will be playing an active role in the proceedings this year.

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Microsoft Opens Window to Customer Feedback

feedback-is-the-key

After the disastrous release of Windows 8 — or many would say, the release of the disastrous WIndows 8 — Microsoft is taking unprecedented steps to get valuable customer feedback and use it to make its new Windows 10 operating

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Kampyle Taps Ori Soen as CEO to Accelerate Company Growth Following Record H1 Results

ori soen

Press Release Seasoned executive brings deep B2B leadership experience to Customer Feedback Management company Boston, MA — October 2, 2014 – Kampyle, a leading customer feedback management platform, today announced the appointment of Ori Soen as Chief Executive Officer. Ariel

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Q4 is Coming. If You’re a Retailer, You’d Better Be Ready!

Retail image

For retailers and e-commerce companies, Q4 is when the rubber hits the road. Customers are looking for fast, no-hassle ways to find and purchase the clothes, furnishings and gifts they need for the holiday season.

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Don’t Miss “Customer First and How to Fix It” at IMRGConnect

IMRGconnect

At IMRGConnect in London on September 17 Kampyle’s own Jonathan Ranger will discuss how retailers can successfully overcome barriers to cross-border e-commerce.

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8 Great Ways to Do Feedback Like a Freak

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In Think Like a Freak, the third in Steven Levitt and Stephen Dubner’s series of books about applying economic thinking to everyday issues, they grapple (entertainingly, of course!) with the difficulty of really knowing what causes a problem or what

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3 Steps to an Ideal Customer Experience

3 steps to ideal customer experience

Think you are in the software, shoe or publishing business? Think again. One of the primary products that any business sells—the one most likely to be rejected or evangelized publicly—is the experience of interacting with our digital sites and physical

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