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Are you ready for your Voice of the Customer vendor review?

Are you ready for your Voice of the Customer vendor review?-08

There are dozens of considerations that should go into your Voice of the Customer vendor evaluation. The optimal solution will be simple to deploy, and offer the feedback collection, analysis, third party integrations, automation, expertise and customer support that your

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What if you could ask your customers… anything?

Lovely Couple In Cafe

A couple of months ago we took an informal survey of fashion and eRetail executives. Our question was simple: if you could ask your customers anything, what would you ask them? Their answers were amazing. Every single executive we approached

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Are You Listening to Customers Where It Matters Most?

Listening

Smart marketers appreciate the value of social media. You tune into the latest industry chatter, engage with customers on Twitter and monitor social media for mentions of your brand. Listening to customer conversations about your brand or business yields incredible

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PUMA’s Voice of the Customer Success with Kampyle (Video)

puma blog image

Kampyle’s Voice of the Customer solutions help PUMA understand their customer expectations and frustrations. By implementing and customizing the look and feel of the feedback form, customers experience a seamless PUMA-branded experience. Careful targeting and messaging to specific customers on

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The Customer Experience Event Master List – Q2 2015

2015 is off to be a great start here at Kampyle and across the broader Customer Experience industry. As we gear up for an amazing Q2, we thought we would share our collection of industry conferences and events. If you

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EDF Energy’s Voice of the Customer Success (Video)

EDF logo-01

EDF Energy powers over five million homes and businesses across the UK. Their website allows customers to shop for energy plans, submit their meter readings, pay their bills, find answers to their questions and more. These online tools are essential

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PUMA’s Secret to Improving Their Customer Experience

PUMA IMRG

PUMA manages over a dozen websites around the world. When they launched their beautiful, redesigned website, they engaged Kampyle to better understand their customer response. PUMA gained actionable insights into their customer’s motivations, challenges and needs. In February, we joined

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The Customer Experience Cheat Sheet

customer experience cheat sheet

At Kampyle, we have learned that targeting specific customer touchpoints for feedback, and collecting the right metadata about each customer when they share their feedback will provide actionable insights that impact your bottom-line performance and your customer experience. We created

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The Essential Customer Experience Toolkit [free]

Customer Experience Toolkit

Businesses today operate on an unprecedented global scale, serving millions of customers on a daily basis. We collect and analyze massive amounts of customer data, constantly tweaking our customer’s experience in the pursuit of stronger performance. But as we pursue

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Continuous Feedback Improves Your Customer’s Experience [Image]

image for blog-03

Over the past few years, Customer Experience Management has emerged as a mainstream business discipline with real bottom-line impact. As we helped hundreds of amazing businesses better connect with their customers, we learned that customer feedback delivers the strongest impact when collected across every customer touchpoint. By collecting continuous customer

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