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Kampyle Unveils ANZ Voice of the Customer (VoC) Center of Excellence
CoE to help enterprises integrate Customer Feedback and Net Promoter Score (NPS) across digital channels and maximize business impact of insight Sydney, Australia — November 24, 2014 – Kampyle, a global leader in Customer Feedback Management solutions, today announced the
How Do You Improve Your Customer Experience 24/7 Without a Call Center?
24/7 call centers are there to serve your customers in various situations: finding specific or complimentary products, inquiries, technical support, reporting technical problems, search, comparing between online and offline experiences, questions about shipping, stock, or even asking for information they
Voice of the Customer: The 7 Secrets to Great Customer Experience
Commercial success depends on a strong customer experience and high customer engagement throughout the customer journey. Businesses that use voice of the customer to improve Customer Experience are seeing increases of over 20% in their customer loyalty and conversion rates.
10 Questions to Consider When Choosing a Feedback Solution
The right customer feedback solution can give you great insight into how customers experience your digital enterprise, and help you delight visitors and customers alike.
Make Customer Success Your #1 Metric
The big 4th quarter sales push is on, as companies work feverishly to ‘make their numbers’ before year’s end. Worldwide, employees are pulling out all stops to close the year on a positive note.
Why Can’t You Hear What Your Customers Say?
If you are reading this post, chances are that you spend a good part of your working life thinking about your customers’ needs, experiences and feelings about your product. The nexus of customers and your company’s offerings is the air
Customer Experience and the Customer Journey Swirl
Your customers have left the straight-and-narrow. No, they’re (probably) not stealing products or cheating on taxes. But neither are they following the linear buying process that most customers once did. The Fall of the Funnel Traditionally, the customer journey from
Customer-Source Innovation for Your Business
Your customers may be the most overlooked source of innovation for your business. Invite their feedback and see what happens!
Should You Wow Customers with Great Service?
Does bowling customers over with unexpectedly great service build loyalty? Or is it enough to make sure they can do just what they want to do quickly and easily?
Kampyle’s Ranger and Farrow Present to ETIS Gathering 2014 Working Groups
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Telco execs throughout Europe are gearing up for the ETIS Gathering 2014 this week in beautiful Budapest. Kampyle, the leader in customer feedback for Telcos worldwide, will be playing an active role in the proceedings this year.
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