Shep Hyken is a customer experience expert and the Chief Amazement Officer of Shepard Presentations. He is a New York Times and Wall Street Journal bestselling author and has been inducted into the National Speakers Association Hall of Fame for lifetime achievement in the speaking profession. Shep works with companies and organizations who want to […]
In today’s competitive business landscape, companies are searching for every advantage they can get. As technology and manufacturing advances make it harder to compete on pricing and features, companies are increasingly focusing their efforts on creating stellar customer experiences as a way to differentiate. Companies that are able to deliver a great customer experience can […]
Adrian Swinscoe is a CX blogger and Forbes contributor, who has been consulting and coaching entrepreneurs & executives on business strategy, customer experience strategy, customer insight, marketing and business development for the last 20 years.
Hi Adrian, can you tell us how you got into CX and why you find the space so interesting?
I’ve always […]
Customer Experience events are a great way to stay informed of upcoming trends and technology, hear inspirational keynotes from industry experts and network with like-minded CX professionals. There are a wide array of CX events to attend, so we put together a list of the ones we think are not to be missed!
CXPA Insight Exchange, May […]
Engaging with your customers and receiving feedback is essential to improving your customer experience, and your business. By keeping your finger on the pulse of what your customers want, and don’t want, you will become better equipped to solve problems, improve your products and services and provide a consistently great customer experience.
In order to effectively […]
We continue our CX Expert series with Annette Franz – Certified Customer Experience Professional (CCXP) and author of the blog CX Journey. Annette has been voted #45 of The 100 Most Influential Tech Women on Twitter by Business Insider, Top 10 of 2014 Top 50 Most Active Influencers in Customer Experience by MindTouch, and is a […]
Kampyle is excited to announce the launch of the NebulaCX Experience Optimizer.
The NebulaCX Experience Optimizer is a unique and powerful technology that combines Web analytics with Voice of Customer data, providing unparalleled insights into customer behavior, satisfaction, and sentiment.
Web analytics is widely used across all industries and has become a standard technology used by most […]
For the first in our series of Customer Experience Expert interviews, Kampyle reached out to Mike Wittenstein – a top-ranked thought leader, popular international conference speaker and founder of Storyminers. In our interview we discuss emerging trends, the continued rise of CX, and Mike’s favorite companies for CX:
Can you tell us how you got into CX and why […]
Check out our new SlideShare on how to plan your Voice of Customer program! Find out why Voice of Customer is so important, the best ways to define your business goals and KPIs, how to map out your customer engagement strategy, and the questions to consider when selecting a vendor.
For the complete guide, download […]
The 2016 Voice of Customer Toolkit: All the Resources You Need to Launch a Successful Voice of Customer Program
Over the past few years, a dramatic shift in the balance of power between customers and brands has taken place; customers have become more knowledgeable and more empowered. They expect a stellar experience in every interaction, and an ever increasing range of communication channels allows them to publicize whether or not they have received it. […]