Kampyle clients know that when collecting online customer feedback, you can immediately and automatically follow-up with customers by sending them customized auto-reply emails (based on business rules). You can also post messages to the Facebook wall of customers who connected with your site via Facebook Connect. These inbound marketing efforts are great for branding, providing […]
With smartphones and mobile communication on the rise, QR codes are popping up everywhere. Recently, we were asked by a client to create and manage QR codes for their internal, B2B conference. Their primary goal in using QR codes was to monitor attendee feedback in real time, but this eventually expanded to include other cool […]
Many manufacturers, in a wide range of industries, rely on a network of distributors and dealers to sell their products. To help facilitate their distributors’ selling process, manufacturers provide sales enablement material such as extensive and up-to-date product specs, technical details, price calculators and documentation for complex RFQs. Typically, this information is made available via […]
Some of your customer just gave you a score of 7 or 8 (on the Net Promoter scale), establishing them as Passives. While not as negative as Detractors, this group still brings little positive energy to your business. They are not too likely to recommend your product or service, and are more easily persuaded to […]
As companies become increasingly customer-centric, online feedback is playing a major role in ensuring that the voice of the customer is heard, loud and clear. Quick, intuitive and easy-to-use feedback forms have definitely made a significant impact in getting more customers to share their concerns and issues. However, sometimes, words are just not good enough […]
I recently read The Ultimate Question 2.0 and I must say that the likelihood that I’d recommend this book to a colleague or friend, on a scale of 0-10, would definitely be a 10!
In all seriousness, it’s an absolute pleasure to read with fantastic and illustrative stories along with compelling arguments for using this […]
Working at Kampyle is fantastic. The atmosphere is one that engenders open and clear communication. This is both, part of the Kampyle culture as well as the culture of the companies that we serve.
In this blog post, one of our senior developers, Mendi Shapiro shares his own view about how Kampyle’s feedback platform impacts the […]
Kampyle provides leading Swiss telecom service provider Swisscom with enhanced Net Promoter Score measurement by combining online customer feedback and insight with the popular management metric.
Boston, MA, January 11, 2012 –(PR.com)– Kampyle, a leading enterprise feedback management company, has successfully enabled Swisscom to measure their Net Promoter Score (NPS) while discovering its underlying root […]
We just closed our traditional Kampyle New Year kick-off meeting. It was a lively exchange of ideas and presentations of the 2012 road maps with our different departments mingling and enjoying excellent tasting food. Adding to our good mood was the fantastic review of an awesome 2011 giving much reason to applaud each and everyone […]