We are excited to announce that Medallia, the global Customer Experience Management leader, has acquired Kampyle.
Kampyle’s mission has been to enable brands and enterprises to effectively and thoughtfully engage with users across digital touchpoints and listen to the Voice of the Customer. We’ve created the most advanced, user-friendly digital VoC solution enabling companies to listen […]
2016 is set to be the most customer-centric year yet, so we put together a list of our favorite customer experience blogs that we find useful and inspiring!
Shep Hyken
Shep Hyken is perhaps the most well-known customer service and experience expert; he is a professional speaker, author of bestseller The Amazement Revolution, and founder of The Customer Focus program. […]
As we wrote in our previous blog post, Voice of Customer: the Two Key User Engagement Types, A Voice of Customer (VoC) program allows your company to systematically engage with, and listen to, your customers.
In this blog post we are going to review some of the effective ways you can use to engage your users […]
A Voice of Customer (VoC) program allows your company to systematically engage with, and listen to, your customers. When done right, VoC provides unparalleled insights into your users and customers’ wants, state of mind and perception of your brand and service.
As you approach designing interactions and engagements with your users across various customer journeys and touch points, you […]
Press Release
Seasoned executive brings deep B2B leadership experience to Customer Feedback Management company
Boston, MA — October 2, 2014 – Kampyle, a leading customer feedback management platform, today announced the appointment of Ori Soen as Chief Executive Officer. Ariel Finkelstein, the company’s outgoing CEO, will continue to serve on the Kampyle Board of Directors.
A successful entrepreneur […]
At IMRGConnect in London on September 17 Kampyle’s own Jonathan Ranger will discuss how retailers can successfully overcome barriers to cross-border e-commerce. […]
Think you are in the software, shoe or publishing business? Think again. One of the primary products that any business sells—the one most likely to be rejected or evangelized publicly—is the experience of interacting with our digital sites and physical branches.
Step 1: Understand That Experience Comes First
Just how true is this? Consider the young start-up […]
According to a recent study, 90% of customer conversations take place via the telephone. Can lower cost alternatives satisfy customer needs while reducing the bite on your bottom line?
Why online customers head to their phones
In a recent article on 1to1Media, Anna Papachristos cites a recent Gartner study indicating that 90% of customer conversations still take […]
Why Do A/B (sometimes called split tests?)
A/B or split testing enables you to conduct controlled, randomized experiments to determine which variation of a website feature, process or element yields superior results. In order to get a clean read on exactly what is driving changes in metrics, only one element should be varied per test. […]
Want to get the best results possible from your testing program, as quickly as possible?
Here’s what you need to do. And it’s not what you think.
In this third post of our Conversion Optimization, One Step at a Time Series, we focus on planning and interpreting tests. You might note that the obvious step between […]
