Austria’s leading communication company turns to Kampyle for improved customer experience.
Boston, MA February 25, 2012 –(PR.com)– A1 has joined other leading European telecom companies in adopting Kampyle’s customer feedback platform. The cloud-hosted solution is designed for enterprises looking to improve customer satisfaction, increase sales and reduce support costs. Kampyle’s professional services team worked hand-in-hand with the eBusiness and Social Media managers of A1 to ensure that the platform was fully customized to assist the telecom company in achieving its goals.
A1 recently rolled-out Kampyle’s feedback solution across their online support centers, new community forums and sales funnels on their website. The feedback received will be used in providing an improved user experience for customers managing their accounts, interacting with others, or making online purchases. A1, known for its innovative spirit, also plans on using the customer feedback to validate investments in both new and ongoing projects.
Ariel Finkelstein, CEO of Kampyle noted that, “A1 is our most recent Austrian enterprise client, joining telecoms like Swisscom and KPN, that have selected us for our rich expertise and knowledge in feedback management for the telecommunications industry.” Finkelstein added that “the comprehensive online feedback being gathered should help A1 enhance their customer satisfaction levels.”
A1 is Austria’s leading communications provider, encompassing more than 5.2 million mobile communications customers and more than 2.3 million fixed access lines. The customers benefit from a global package of offers from one source: voice telephony, Internet access, data and IT solutions, value added services, wholesale services, and mobile business and payment solutions. The product brands A1, bob and Red Bull MOBILE represent quality and smart services. A1 is part of the Telekom Austria Group – a leading telecom provider in the CEE region. The Telekom Austria Group has international operations in eight CEE countries.
Kampyle (www.kampyle.com) enables businesses to optimize their website, generate leads and significantly increase their sales. Kampyle’s software-as-a-service (SaaS) solution collects visitor feedback, captures real contact details and delivers actionable data to sales, marketing and other teams. Kampyle has enabled over 50,000 companies to use online feedback for gaining insight into user behavior, enhancing product and service offerings, generating leads and converting up to 45% of the visitors who leave contact information. Kampyle has processed more than 12 million feedback forms in over 60 languages in 191 countries.