With Kampyle we were able to effectively optimize our online support pages. We dramatically increased the number of support requests solved online by 15 percent. This has led to savings of up to CHF3 million (around $3.2 million) in just 12 months.Markus Eberhard, Head of Online,
Kampyle became our ears! Our customers could contribute to the content and development of our site and brand. In addition, our ability to understand our users has been greatly improved thanks to the daily feedback reports. It’s like having a five-minute meeting with 100 customers every morning!Lex Pedersen, Managing Partner,
Give your visitors an easy way to provide feedback, or get proactive and prompt site visitors to provide feedback when you need it. Get feedback when visitors are about to abandon crucial web pages and funnels such as their shopping carts. Determine when, where and whom to prompt for feedback based on your business rules. Easily add feedback forms and invitations to specific processes, funnels, or pages.
Get a clear, compelling visual representation of customer feedback. Transform unstructured data into structured qualitative data, which can be easily viewed and analyzed. Use word clouds, sentiment indicators, and data filtering to get immediate insight into what website visitors are experiencing on your site.
Connect the insight Kampyle provides to web analytics. Overlaying behavioral data with feedback gives you the tools to evaluate and optimize efficiently and effectively based on objective visitor insight. Remove the guesswork, uncover why your customers behave the way they do, and use enhanced analytics to meet your business goals today.
Kampyle was the first company to focus on customer feedback. Since 2007, we’ve been perfecting a powerful and simple solution. Get customer feedback forms on your site—at the touch points that matter—quickly and easily. Complete with the advanced business logic and intelligent routing your digital enterprise needs to turn customer feedback into bottom-line results.